Business Customer Relationship Advocate

Connect Communities. Grow Your Career. Make an Impact.At ImOn Communications, we're more than a technology provider, we're a team of people passionate about keeping our community connected. As a Business Customer Relationship Advocate, you will be the point of contact for all of ImOn's Business Customers. They will handle calls, provide account information, and resolve issues while adhering to company guidelines. Their responsibilities include addressing inquiries, answering questions, and resolving complaints in the customer's preferred language.What You'll DoAssist business customers with general service inquiries, account changes, billing information, and technical issues and offer our outstanding products to new and existing customers.Demonstrate active listening and effective communication to ensure a mutual understanding of customer's concerns.Represent ImOn Communications in a positive, professional, and ethical manner, working to exceed customer's expectations while minimizing need for further escalation.Take ownership and accountability that serves to facilitate successful outcomes per customer requests.Promote ImOn products and services based on a logical relationship to the customer's needs and in accordance with business goals.Analyze and solve problems regarding billing, service, or sales issues.Demonstrate punctuality and consistent attendance.MUST be able to work a flexible schedule. The shift will fall between the hours of 7:30AM to 5:30PM, Monday through Friday. Some Saturdays may be required.What We're Looking ForStrong communication and customer service skillsA positive, professional attitude, even in challenging situationsTechnical curiosity and a willingness to learnDependability and attention to detailAbility to work independently and as part of a teamComfortable working outdoors and at heights (ladder work, crawl spaces, etc.)Strong leadership skills within a field environmentRequirementsMinimum RequirementsHigh School degree or equivalentAt least 2 years' customer service experience in a high-contact, service-related environment.Technical troubleshooting experience.Proficient PC skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc.Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.Excellent interpersonal and communication skills with the ability to work independently as well as part of a team.Demonstrated listening skills with the ability to obtain key information to assess customer needs and resolve service problems.Proven ability to maintain composure in stressful situations. Flexibility to work variable schedules and overtime as required.Preferred QualificationsBusiness to Business (B2B) experience.Call Center experience.Telecommunications industry experience.Why Join Our TeamCareer Growth: Structured advancement with company-supported certifications.Training & Development: Comprehensive onboarding and ongoing learning to help you build technical and leadership skills.Work with Purpose: Help families, businesses, and communities stay connected through reliable, high-quality service.Team Culture: Join a supportive group of professionals who value safety, collaboration, and doing things the right way.Performance Recognition: Earn advancement and rewards based on your quality, efficiency, and customer satisfaction results.ImOn will hook you up with Company Benefits:Competitive payComprehensive health, dental, and vision insurance401(k) with company matchPaid time off (vacation, holidays, and sick days)Company-provided tools, uniforms, and vehicle for field rolesEmployee discounts on services and partner programsWellness and employee assistance programsReady to Get Started?If you're ready to take on a rewarding role that combines hands-on work, customer connection, and career growth, we'd love to hear from you.Apply today and start building the network of tomorrow — with us.ImOn Communications, LLC is an Equal Opportunity Employerrecblid xpmnelj6mrh74m1nnt5gvddnwfd7uu