Help Desk Support: II

Title: Help Desk Support SpecialistLocation: Sabine Pass, TX (on site)Rate: $40-45/hourDuration: Ongoing ContractWork Authorization: Must be a U.S. Citizen, Green Card holder, or authorized to work in the U.S. without sponsorship (now or in the future)Position SummaryProvide first-level IT support to end users via phone, email, and chat. Troubleshoot and resolve hardware, software, printer, network, and voice/data communication issues while delivering excellent customer service. Escalate complex issues as needed and ensure timely resolution of support tickets.ResponsibilitiesProvide technical support for desktops, laptops, operating systems, applications, printers, and networksTroubleshoot and resolve hardware, software, and connectivity issuesCreate and maintain clear, accurate service tickets and technical documentationFollow up on support requests and ensure timely issue resolutionEscalate unresolved or advanced technical issues when appropriateQualificationsExperience in a help desk or technical support roleExperience using ticketing systems and documenting support activitiesStrong knowledge of Windows/Mac operating systems, desktop/laptop hardware, software applications, printers, and basic networkingExcellent troubleshooting, communication, and customer service skillsAbility to manage multiple priorities in a fast-paced environmentOur benefits package includes:Comprehensive medical benefitsCompetitive pay401(k) retirement plan...and much more!About INSPYR SolutionsTechnology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: . By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.