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Network Incident ManagerResponsible for monitoring, triaging, resolving, escalating and communicating network incidents/outages as part of a 24x7x365.Perform third level incident outage triage, troubleshooting, and fix agent break fix actions on Cisco network infrastructure.Provide detailed documentation and summaries of incident/outage tickets.Ability to work an extended and flexible 24x7 day and night work schedule is required.Primary skills/experienceNetwork AdministrationKnowledge of IP stack protocols and routing protocolsRemote support for network infrastructure ranging from minimal up/down to advanced level routing and switching troubleshooting on carrier grade routers/switches. Escalation to engineering teams as needed.