MSP Systems Engineer

Job Description Position SummaryThe Level 3 Systems Engineer is a senior technical role responsible for leading complex projects, supporting MSP clients, mentoring junior technical staff, and driving process improvements across the organization. This position requires strong critical thinking skills, advanced troubleshooting expertise, and the ability to serve as a subject matter expert in key infrastructure technologies.Key ResponsibilitiesEngineer, onboard, and deploy new MSP client environmentsDesign, implement, troubleshoot, and maintain enterprise infrastructure solutionsProvide advanced escalation support to Help Desk Technicians and Systems AdministratorsMentor team members and contribute to skill development across the departmentConduct advanced network and systems troubleshootingImplement tools, documentation standards, and processes to improve operational efficiencyCollaborate with leadership and technical teams to identify and implement process improvementsParticipate in escalations as needed (primary on-call rotation is handled by Help Desk and Systems Administrators)Project ManagementSales EngineeringRequired Qualifications10+ years of experience in an MSP environment or equivalent IT infrastructure role10+ years of hands-on IT support experienceSenior-level experience deploying, managing, and troubleshooting:Windows Server and Desktop operating systemsActive DirectoryDNSMicrosoft 365VMware vSphereVeeamGroup PolicyEnterprise servers and SAN infrastructureAdvanced experience with Fortinet solutions, including:FortiGate FirewallsFortinet switchesFortinet wireless access pointsFortinet security productsStrong knowledge of Microsoft Remote Desktop Services, Azure, AWS, and cloud technologiesAbility to serve as a Subject Matter Expert (SME) in at least two of the following areas:NetworkingVMware vSphereCurrent Windows Server platformsPowerShellActive DirectoryVirtual Desktop Infrastructure (VDI)Preferred QualificationsExperience with the following technologies and disciplines is highly desirable:Project ManagementVMware / Omnissa HorizonNinja RMMIT GlueSharePointAdvanced PowerShell scriptingSQLEmail migrationsDebian/Ubuntu LinuxCentOS/Rocky LinuxWhat We OfferCompetitive salary and comprehensive benefits packageOptional 4-day work weekHybrid work model after 60–90 daysFlexible remote work arrangements with occasional on-site client visitsCollaborative, growth-oriented team environmentStrong opportunities for professional development and career advancementCareer GrowthAt IPRO, professional growth is actively encouraged. Advancement opportunities are performance-based and driven by your initiative, technical development, leadership contributions, and ability to deliver measurable value to the organizationCompany DescriptionIPRO is a Dallas-based Managed Services Provider (MSP) and VoIP cloud hosting company founded in 2004. Focused on flexible hosted solutions for local small and medium-sized businesses, IPRO has grown into a trusted IT partner for national and global enterprises. The company specializes in delivering proactive, customized IT solutions that streamline operations, enhance security, and support digital transformation.IPRO's services include managed IT, cloud infrastructure, VoIP systems, and hybrid workspace solutions. Their approach emphasizes operational efficiency, cost-effective scalability, and hands-on support—allowing clients to focus on their core business while IPRO handles the technology. With a strong leadership team and a commitment to tailored service, IPRO positions itself as a strategic partner in long-term business growthCompany DescriptionIPRO is a Dallas-based Managed Services Provider (MSP) and VoIP cloud hosting company founded in 2004. Focused on flexible hosted solutions for local small and medium-sized businesses, IPRO has grown into a trusted IT partner for national and global enterprises. The company specializes in delivering proactive, customized IT solutions that streamline operations, enhance security, and support digital transformation.\r\n\r\nIPRO's services include managed IT, cloud infrastructure, VoIP systems, and hybrid workspace solutions. Their approach emphasizes operational efficiency, cost-effective scalability, and hands-on support—allowing clients to focus on their core business while IPRO handles the technology. With a strong leadership team and a commitment to tailored service, IPRO positions itself as a strategic partner in long-term business growth