Lv1 Subsea NOC Engineer, Denver. USA

Indigo is recruiting for an enthusiastic 1st Line Subsea Cable NOC engineer to join their global network monitoring team in Denver, Colorado. The role involves reactive and proactive action on alarms as wells as performance analysis on a 365x24x7, shift pattern: Sunday - Wednesday. 2PM-12AM MTKey ResponsibilitiesMonitor and manage the 1st line response to alarms, prioritizing severity and perform initially troubleshootingRaise, update, and follow up trouble ticketsEngage 2nd lines, field services and third parties whenever necessary and coordinate spares replacement and evasive manoeuvresKeep the managing team up to date regarding critical faults and take part in Route Cause Analysis meetingsProactively analyse data from Network Monitoring Tools and determine best course of action to help prevent faults from happeningCreate or update internal documentation regarding actions taken to sort specific case scenarios so that information can be shared among the teamRespect customer SLAs,Competency: Skills/Knowledge/QualificationsExperience with network monitoring toolsFamiliar with ticketing systems and tickets workflowIdeally a minimum of 3 years’ experience in a NOC environment supporting enterprise or ISP networksGood knowledge of routing, switching, and firewallsGood knowledge of transmission equipment’s and technologies (Sonet, DWDM, etc)Knowledge and experience with optical networksAny industry certification is desirable (CCNA, CCNP, JNCIA, etc)Must have good communication and presentation skillsAbility to build and maintain good working relationships with colleagues and customersBe able to deliver an excellent customer serviceFamiliar with any other European language is an advantageTechnical RequirementsExperience in one or more of the following technologies:DWDM experience (exposure to Ciena 6500)Good understanding of an AIS systemExperience with Cisco and Fortinet equipment’sGood understand of Office 365Exposure to Salesforce is desirable but not essentialAbility to work under pressureAttention to detailBe multitasking and able prioritise workloadDesire and motivation to learn and ability to advance skill levelExcellent communication skills, both verbal and written EnglishAbility to work unsupervised and to prioritize workFlexible and adjustableAble to build good relationships with customer and with other colleaguesProblem solving mindset,At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us.At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.