Customer Experience Representative

GetWireless is a leading Value-Added Distributor of cellular solutions that connect the Internet of Things. By supporting a strong portfolio of embedded modules, end-device modems, intelligent gateways, and signal boosters, GetWireless is able to supply the most advantageous cellular solution for each new IoT application.An exciting career as a Customer Experience Representative on-site in Eden Prairie is available at GetWireless!The Customer Experience Representative (CER) will be responsible for all aspects of the sales order process. The CER will focus on accurate order entry for all accounts in an assigned territory. Along with order entry, the CER will provide support to the customer via phone and email. The support will consist of handling inbound calls, assisting sales with new account setups, researching account credit issues, communications with Supply Chain and Shipping, and customer communication and follow-up on order status. The CER will also assist their Regional Sales Executive (RSE) and Inside Sales Representative (ISR) with light sales duties if the RSE or ISR is traveling or on PTO.Responsibilities:Sales order process management including order entry, internal process flow and communication, and updates on order status changesGeneral account maintenance including assisting with research on credit issues, sourcing tax certificates, updating account information, etc.Assisting sales with new account setups, quotes, etc.Handle inbound calls for assigned territoryMaintain customer relationships by providing support and information through timely follow-up regarding customer inquiriesPartner effectively with RSE and ISR to drive territory coverage and maintain positive customer relationships, including routing qualified opportunities for further development and follow-upAssist sales with maintaining accurate sales forecasts, data gathering, and reports by daily use of CRM for all contacts, accounts, registrations, and opportunitiesJob Requirements:Bachelor's degree – Business or Marketing/SalesAssociates degree considered with 5 years of relevant work experienceMinimum of 2 years of Customer Service experience dealing with a technical product line – preferably within cellular data communicationsStrong technical product background/aptitude in IP Networking and Public Wireless Data TechnologiesAbility to become product certified with demonstrable expertiseProven success in Customer Service working with Value Added Resellers, OEMs and end customersExcellent verbal and written communication skillsMust be organized and able to manage time effectivelyAbility to prioritize multiple tasks, adhere to established deadlines and perform under pressurePC and basic networking skills required with strong knowledge of using a CRM, plus Microsoft Office applications including Outlook, Word, Excel, and PowerPointProven ability to work as part of a team to achieve goalsMaintain a high level of integrity, quality work standards and service excellencePhysical Demands & Environment:Occasionally required to standOccasionally required to walkContinually required to sitContinually required to talk or hearWhile performing the duties of this job, the noise level in the work environment is usually moderateCompensation: $50,000 - $60,000Why Join Our Team?On-site in Eden Prairie with a great team401K with a company match to help you invest in your futureComprehensive medical, dental, vision, and prescription plans to keep you at your bestHone your skills or learn new ones with tuition subsidyGetWireless, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.