IT Systems Analyst - Salesforce Administrator

ENABLE your future through light.Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical, detection and imaging needs of OEMs and end-users across the biomedical, semiconductor, industrial, consumer products, scientific, security, defense and aerospace sectors.ENGAGE with us today and make your contribution to the future! Join the team that leading technology companies turn to for cutting-edge photonic innovation. At Excelitas Technologies you are how we EXCEL.We are presently seeking an IT System Analyst - Salesforce Administrator who will work out of our corporate headquarters in Pittsburgh, PA. The IT Systems Analyst – Salesforce Administrator will join a talented and passionate global team at Excelitas Technologies and play an integral role in delivering technology enabled process transformation in partnership with the business teams, leveraging Salesforce and other applications with a focus on the front-end applications relating to marketing, sales and customer service functions. You will have the opportunity to improve business operations across all the global locations of Excelitas Technologies.In this position, you will administer, analyze and enhance CRM platform related to both new projects and enhancement requests by tapping into your expertise to elicit, analyze, validate, specify, verify, and manage the needs of the project stakeholders.To be successful, you must have demonstrated analytical and leadership skills & be able to communicate marketing, sales and customer service process topics to a broad audience at all levels of the organization.Key ResponsibilitiesSupport enhancement projects, implementations and upgrades by gathering business requirements and delivering best practice guidance, documentation, data analysis, solution recommendations, and presentations.Collaborate with core IT and business teams on various projects while supporting the development and administration of our Salesforce system and related applications.Document functional requirements, develop functional specs, and design, configure & test new capabilities and enhancements that improve productivity, enhance value and end-user experience, with a focus on enabling global solutions.Create & execute test scenarios across various systems to validate new & updated components and ensure seamless integration.Provide timely operational support for Salesforce and related applications by troubleshooting and resolving issues.Execute data transformation and migration efforts to support M&A and other key initiatives.Support data maintenance & cleansing on an ongoing basis.Ability to support urgent inbound requests from multiple regions & time zones. Drive continuous improvement through trend reporting analysis and metrics management.Conduct system demos and provide training and testing support.Other related tasks as assigned by the team lead or supervisor/manager.QualificationsBachelors degree in a related field or equivalent work experience Administrator and Platform Developer certifications preferredMinimum 5 years of Salesforce CRM experience, including at least one full lifecycle implementation. 8+ years of Salesforce analyst/development experience preferredDemonstrated experience with development release management using Copado and GitHubApex and Visualforce programming experience is preferredWorking knowledge of SDLC project methodology (i.e.; Agile and Waterfall)Demonstrated applications integration experience to build and test the end-to-end processKnowledge of Salesforce integration with Pardot to automate marketing tools & processesProject delivery, demo, roll out with a focus on quality user experienceExperience in implementations of Salesforce CPQ, and other eco-system software like Copado, Own backup, DocuSign and CongaAbility to troubleshoot and resolve issuesExcellent verbal and written communication skillsAbility to travel as needed. Less than 10% of the time (international)Experience with advanced approvals preferredExperience with Product Database preferredExperience in a multi-instance landscape for a global organization preferredThis position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR)Visa sponsorship is not available for any position at ExcelitasEqual Opportunity/Affirmative Action EmployerMinorities/Females/Disability/Gender Identity/Sexual OrientationExcelitas is seeking leaders and innovators to join our global team! Visit: https://jobs.excelitas.com/