Patients Accounts Representative

Job Responsibilities• Posts payments and reconciles account balances• Processes patient and insurance refunds• Reviews open accounts for account reconciliation and next steps to resolve open balances• Contacts patients and insurance carriers as needed to resolve open balances and account issues• Reviews claims and bill scrubber edits to ensure claims are billed and submitted appropriately• Communicates with ancillary departments and agencies regarding account errors, billing edits, denials and charge issues• Reviews payments for accuracy and appropriate account distribution• References contracts for payment and balance accuracy• Answers calls as needed and provides support to customer service.• Responds to correspondence and emails timely and with accuracy• Posts adjustments as needed and directed to resolve open balances• Reviews and works denials as needed, updates and drafts appeals as needed to carriers to resolve open account balances• Reviews open AR to identify and resolve accounts receivable as well as escalates issues as needed.• Composes and types routine correspondence, memos, letters, etc• Responsible for updating the patient accounts' system with information and notes as needed.• Performs other duties as assigned by management• Responsible for timely completion of projects and tasks as assigned by management and feedback on outcomesEducation, Training, Licensure and Experience RequirementsMinimum Education: High School or GED requiredMinimum Experience:2-5 years previous Hospital business office experience requiredAbility to type 45wpmMedical terminology required