Software Development Engineer – AI Defect Elimination

Amazon Customer Service is seeking a Software Development Engineer to design and own scalable solutions that prevent defects and improve the customer experience. You will build tools for Customer Service Associates, integrate with Tier‑1 systems, and tackle challenging technical problems that directly impact trust and reliability. You will work within the ARCADE Defect Elimination system under CXI Tech, applying AI-driven approaches to detect and eliminate upstream defects at scale, across