Fraud Investigations Associate

The Fraud Investigations Associate participates in investigations regarding the control, detection, and analysis of frauds to eliminate any eventual possibility of financial or image loss to its clients and the company. Working under general supervision, this role investigates potential fraud cases and takes appropriate action. The Fraud Investigation Associate will handle incoming telephone calls, case creation and filtering of incoming emails to the Investigations team. The Fraud Investigation Associate will triage initial fraud referrals.Key Responsibilities And DutiesResponsible of analyzing account activity to assess levels of risk and fraud.Conducts intake of fraud referrals for case creations and assignments.Completes inbound and outbound calls regarding potential fraud events.Completes triage of fraud referrals.Uses data and link analysis to determine potential cases of first party fraud, identity theft, money-laundering, etc.Utilizes various bank fraud systems to perform research and identify fraud trends.Implements best practices to mitigate losses and enhance processes.Monitors existing and potential fraudulent situations to protect the company’s financial and operational situation.Exercises sound judgment to take appropriate action related to fraudulent activity.Minimum Qualifications3-5 years of progressively responsible experience within a banking or financial services environmentDemonstrated experience assessing and evaluating financial, operational, and compliance-related riskStrong analytical, critical-thinking, and decision-making skillsPreferred QualificationsExperience documenting, conducting, and reporting investigative findings in a regulated environmentDemonstrated ability to obtain, review, and analyze potential evidence related to financial risk or suspicious activityWorking knowledge of AML/BSA regulations and compliance standardsAbility to work with a strong sense of urgency while managing multiple priorities and deadlinesPrior experience with banking and investigative systems, including FIS, LexisNexis, Actimize, and EWSRole Specific Work Experience2+ Years Required; 3+ Years PreferredEducational RequirementsUniversity (Degree) PreferredPhysical RequirementsPhysical Requirements: Sedentary WorkCareer Level6ICPosting End Date: 4/19/26$58,300 - $78,850 ,EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.VEVRAA Federal ContractorMember FDICNotice to Job SeekersQualificationsEverBank, N.A. is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company:Medical, dental, vision & HSA/FSA 401(k) savingsPaid holidays & generous PTOAdditional wellness & voluntary benefitsAdditional Company-provided Benefit Options (subject To Plan Terms)Tuition reimbursementCommuter BenefitsLife and Disability Insurance