IT Customer Support Specialist

SUMMARY: Configure and deploy Information Technology resources, which include but is not limited to desktops, laptops, printers, plotters, and mobile devices Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures Assist in coordinating audiovisual setups and video conferencing support Virtual Meeting Applications knowledge preferred Responsible for assisting with Inventory Audits, by scanning, following equipment surplus preparation process, and accountable for accurate and timely tracking Responsible for security administration (password resets)  Install, configure, and update software Participate in team projects, meetings, and assignments Responsible for client health remediation, checks & balances, and reporting Responsible for reading and following the Department’s Procedures and Policies Responsible for understanding and enforcing the Department’s Policies and Procedures Responsible for documenting solutions to Technology issues Responsible for traveling to remote sites to resolve IT-related issues and/or to deploy resources Responsible for tracking incidents in the (2) Service Desk Ticketing Systems Responsible for creating and tracking Property Management Reports (through the PMR process in the PMR System, PMRS) for IT equipment transfers/relocation/reassignment Education and Qualifications: Associate Degree or Technical Institute Degree/Certificate in Computer Science, Information Systems, or related fields, or equivalent work experience. A+ Certification preferred. Experience: 3 to 5 years Complexity:  Enterprise environment experience preferred Ability to take direction and constructive feedback for improvement Willing to work varying shifts  50% Travel  Ability to lift, up to 50 pounds Job Type: Contract Pay: From $15.00 per hour Schedule: 8 hour shift Ability to commute/relocate: Ocoee, FL: Reliably commute or planning to relocate before starting work (Required) Experience: Customer service: 5 years (Required) Ticketing: 5 years (Required) PC software and hardware: 5 years (Required) License/Certification: CompTIA A+ (Required) Work Location: In person