Customer Service Representative - Part Time and Full-Time

Location: Roswell, NMEmployment Type: Full-Time / Part-TimeExempt/Non-Exempt: Non-ExemptBenefits: Medical, Dental, Vision, 401k plus employer match, Paid Time Off and HolidaysGeneral Purpose Of JobThe Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business flight departments and high-profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.DutiesProvide superior customer service to crew members and passengersAssist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.Resolve customer requests, questions, and complaints regarding Avflight's services or productsProcess sales transactions, closeout and balance daily inventory, fuel tickets, and meter sheetsPerform other duties as assignedQualificationsHigh school diploma or GEDMust be 18 years or olderMust be available for evenings and weekendsHotel/hospitality/customer service experience a plusMust be comfortable learning how to answer multi-line phone system, email, filing, faxing, and computer skills including Microsoft productsMust be able to lift 20 lbs and carry up to 10 lbs. Frequent sitting, standing, bending, reachingMust have valid Driver's licenseCompetency/Behavioral RequirementsMust be available for holidays and weekends if neededExperience in aviation is a plusMust be a self-starter, be reliable, responsible, and dependable, and fulfill obligationsMust have the ability to multitask; excellent communication and organizational skills.Be pleasant with others on the job and display a good-natured, cooperative attitudeEEO/AA