Director of Front Office

About LEFT LANE Hospitality Group, LLCLEFT LANE is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as…how we want our team to feel every day. LEFT LANE’s flagship property is Hotel Bardo Savannah, named one of the best hotels in the world in 2024 by Travel + Leisure and Conde Nast Traveler. Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.About The RoleWe are seeking a Director of Front Office for our luxury urban resort Hotel Bardo Savannah. The Director of Front Office will oversee the daily operations of the resort along with the arrival and departure experience for every guest. This individual will anticipate and fulfill guest requests to ensure that each has an unforgettable experience at Hotel Bardo Savannah. This person is a property leader and “culture setter” who embodies the Bardo brand and sets the standard for impeccable and anticipatory service. The ideal candidate is enthusiastic about creating an extraordinary level of comfort and service for our guests.What You'll DoOversee operations of the front desk and Guest Services personnelEnsure the quality and consistency of the guest experienceLead and foster a positive and engaging work cultureCommunicate and collaborate with other team membersMonitor and maximize revenue and occupancyEffectively problem solve guests’ requests, complaints, or concernsUnderstanding safety and emergency proceduresQualificationsPassionate about hospitality and providing elevated service, with advanced knowledge of hotel operationsA strong leader with a proven track record in guest and team member engagement and financial performanceExcels at written and verbal communicationExcellent presentation and grooming standardsAble to operate and problem solve in a luxury hotel environmentFlexibility and a willingness to work extended hoursReporting on daily operations in a timely manner2-4 years of previous senior front office leadership experience in a luxury hotel setting requiredMust be willing to relocate to Savannah, GA