Epic Applications Analyst

ResponsibilitiesKforce has a client in Rockledge, FL that is seeking an Epic Applications Analyst. Responsibilities: Delivers technical support to all Associates utilizing the Epic EHR, by responding to inquiries, troubleshooting all application issues and offering guidance on system functionality. Assists in basic system configuration, and data entry, to support template updates, management of user settings and preferences, or application workflows under direction *Administers routine system and quality assurance tests on all new features, updates, and patches before implementation to ensure system properly functions, reporting all issues to senior analysts, and leadership Aids in the development of user-facing training materials and resources to support the education and onboarding of all clinical and operational staff who will utilize the EHR Provides sessions on introductory training on EHR in a one-on-one setting to ensure all endusers have proper support while under the supervision of Senior Analysts, or Application Trainers Utilizes the service management and ticketing system to track all reports, updates, and incidents to ensure all issues are properly tracked accurately and effectively Handles any unresolved, complex and critical incidents, while escalating issues to Senior Analysts and Leadership with proper documentation of issues and the impact on users if necessaryRequirements Education: Associate's degree in Information Technology, Healthcare or Business Administration, or relevant field Certification: Epic accreditation in required specialty within six (6) months of start date Work Experience In Lieu of Education: Three (3) years of experience in Healthcare, Electronic Health Records system or IT support Work Experience: One (1) years of experience in Healthcare, Electronic Health Records system or IT support Proficient in Microsoft Office - Outlook, Word, Excel, PowerPoint Basic problem-solving skills Strong communication skills Ability to learn new software systems quickly Familiarity with clinical workflows and healthcare operationsPreferred Work Experience: Experience in a clinical or healthcare, and Epic or other EHR systems Skills/Knowledge/Abilities: Basic understanding of Epic modules (e.g., EpicCare, Epic Resolute) Relevant Healthcare Technology Certification(s): Certified Healthcare Technology Specialist (CHTS) Certified Associate in Healthcare Information and Management Systems (CAHIMS) Certified Professional in Healthcare Information and Management Systems (CPHIMS) Any other relevant certification(s) in Healthcare TechnologyThe pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.This job is not eligible for bonuses, incentives or commissions.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.