Academic Advisor

Summary The Academic Advisor provides support and education to elevate students' learning experience at West Virginia State University. The Academic Advisor fosters student success by building positive and professional student relationships and implementing proactive strategies that help students fulfill their educational goals. The Academic Advisor will develop content expertise in the College of Natural Sciences and Mathematics, College of Arts and Humanities, College of Business and Social Sciences, and College of Professional Studies academic programs and help students select courses and engage in opportunities consistent with their developing goals and interests. Advisors will follow an appreciative advising model of advising and a case-management approach to leverage knowledge of student needs and on-campus resources to support advisees. Advisors will also assist in the creation and implementation of cross-campus initiatives to support student retention and persistence. As part of a new office on campus dedicated to supporting students, advisors will have the exciting opportunity to contribute creatively to the office's vision and develop innovative student programming in collaboration with cross-campus partners. This position is employed by the West Virginia State University Research and Development Corporation. Essential FunctionsProvide general academic advising and referrals for new, transfer, and continuing students, employing developmentally and culturally appropriate frameworks and methods1. Assist students in assessing academic skills and interpreting student placement testing and provide referrals to university resources2. Advocate for, and provide advising tailored to specific student populations to assist with their transition to the institution3. Advises students on academic and career issues: identifies the educational and career options appropriate for each student and assists with the analysis of each option. Sets up an action plan for students to explore alternative careers and related majors4. Monitors academic progress of students; determines eligibility and satisfactory progress towards degree; identifies current and potential needs or problem areas; refers student to appropriate campus resources for assistance5. Serves as primary liaison by connecting students with academic and personal resources including but not limited to: tutoring, counseling and career services; provides follow up to ensure satisfaction with and effectiveness of services.6. Utilize theories of student development and the Appreciative Advising model in student interactions7. Conduct timely outreach to at-risk students and help them create action plans for improvement to include assisting students with problem-solving and decision-making processes8. Engage, each semester, with all assigned students via appointments, email, text, Zoom, and phone calls; especially for those who may be identified as being the most at risk9. Work in a variety of locations across campus, including offices, classrooms, and residence halls10. Maintain confidentiality of student information and records; knowledge of FERPA and other applicable laws and regulations11. Exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities12. Facilitate at least one section of the First-Year Experience course curriculum each semester.CompetenciesKnowledge of college student development theory, academic advising, coaching, and orientation1. Ability to multi-task and provide exemplary customer service along with a professional demeanor and a positive attitude2. Communicate effectively both formally and informally; relate to others at various levels of the organization; sensitive to others’ perspectives; and utilize diplomacy and tact to diffuse high-tension situations3. Well-developed problem solving skills with basic ability to identify and mitigate complex problem(s) and use the full array of organizational resources appropriately4. Demonstrated experience with retention management software products5. Proven analytical and problem solving abilities6. Team-oriented and skilled in working within a collaborative environment7. Ability to plan, organize, and implement assigned responsibilities and to work well under pressure to meet established deadlines Supervisory ResponsibilityThis position has no supervisory responsibilities. Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit and reach with hands and arms. The employee is frequently required to stand and walk. Specific vision abilities required by this job include ability to adjust focus. Position Type and Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. Summer schedule is Monday through Friday, 8:00a.m. To 4:00 p.m. TravelOccasional travel is required. Required Education and Experience1. Bachelor's degree required2. Minimum of 2-3 years of previous experience working as an academic advisor or academic coach in a post-secondary institution3. Experience with interpreting complex student data (transcripts, degree audits, assessment scores) and using in an academic advising context4. Demonstrated ability to work with underrepresented students and help them to overcome barriers to success5. Ability to articulate components of effective academic advising practices6. Previous experience creating content for workshops designed to promote the educational and personal growth of undergraduate and graduate students. Preferred Education and Experience1. Master’s degree preferred2. Minimum of 4-5 years of previous experience working as an academic advisor or academic coach in a post-secondary institution3. Demonstrated experience and knowledge using and/or interpreting ISRS systems, degree audits, student success management platforms (EAB’s Navigate, Starfish, etc.), Microsoft Office Suite and shared cloud spaces (OneDrive or Google Drive)Additional Eligibility QualificationsNone required for this position. Work Authorization/Security ClearanceThis position is designated as security sensitive. Before an offer of employment is made, a pre-employment background investigation will be completed, which may include a criminal background check, education, DMV and prior employment. This position will remain open until filled. However, first consideration will be given to applicants who reply by May 27, 2026. To ApplyPreferred: Information accepted as emailed in a Microsoft Word or PDF format to rdemployment@wvstateu.edu. Qualified candidates must submit a cover letter, résumé, unofficial transcript and contact information for three professional references (name, title, address, phone number, and email address).