IT Systems & Support Specialist (4788-44)

OverviewUnder the direction and supervision of the IT Director and the Court Administrator, the IT Systems Specialist will: Be responsible for supporting and maintaining the Court’s end-user computing environment, including desktops, laptops, mobile devices, and associated systems. Provide Level 1–2 technical support for a wide range of hardware, software, and cloud-based technologies, including Microsoft 365. Troubleshoot and resolve issues across both legacy court systems and modern platforms, ensuring continuity and reliability of operations. Assist in planning, implementing, and supporting technology solutions that modernize and enhance the Court’s capabilities. Research, recommend, and help deploy new technologies that improve efficiency, security, and user experience.The following duties are usual for this position. These duties are not to be construed as exclusive or inclusive. Other duties may be required or assigned by the Judges or the Court Administrator.Essential Duties And ResponsibilitiesRespond to and troubleshoot IT issues and service requests related to hardware, software, networking, and Microsoft 365 services. Provide timely and professional customer support to attorneys, Court personnel, and the public. Escalate issues to vendors or higher-level support when necessary and track resolution progress.Deploy, configure, and maintain desktops, laptops, printers, mobile devices, and other endpoint technologies. Manage system updates, patches, and standard configurations. Assist in developing and maintaining documentation for system configurations and procedures.Support and administer Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint. Manage user accounts, access, and permissions through Active Directory and/or Entra ID. Assist users with collaboration tools and remote work technologies.Assist in integrating and supporting legacy systems (e.g., case management systems and database-driven applications) with modern platforms and workflows. Troubleshoot issues involving both older and newer technologies to ensure compatibility and performance.Assist the Court Administrator and IT Director with technology projects, including system upgrades, migrations, and grant-funded initiatives. Participate in testing, implementation, and user training for new systems and enhancements.Basic network troubleshooting, VPN, and coordination with County IT or third-party vendors. Communicate with vendors to resolve technical issues and support system improvements.Maintain hardware inventory and asset tracking. Assist with physical setup and deployment of IT equipment, including workstation setup, cabling, and relocation of equipment as needed.Support courtroom and administrative technology, including digital recording systems, virtual meetings, and presentation tools. Coordinate setup and provide support for court proceedings, meetings, and training sessions.Maintain appropriate access controls and security practices. Handle sensitive and confidential information in accordance with Court policies and applicable laws.Create, modify, and maintain documents and forms using Microsoft Office and Adobe tools. Assist with updates to the Court’s website and shared file systems.Serve as a liaison between the Court and technology vendors, County IT, and other external partners. Communicate relevant updates and coordinate support efforts as needed.Perform any other duties as assigned by the Judges or Court Administrator.POSITIONS SUPERVISEDNoneKnowledge, Abilities And SkillsKnowledge of: Desktop and endpoint support practices; Microsoft 365 services; Windows operating systems; basic networking concepts; client/server environments; and general IT support methodologies. Familiarity with legacy systems, database-driven applications, or court-related technologies is a plus. Project Management, Client/Server architecture concepts, Relational Database concepts, telecommunication concepts, and Hamilton County WAN procedures. Applicable procedures and practices of the Court of Domestic Relations, including familiarity with the Local Rules of Practice, the Court’s personnel policies, proper courtroom etiquette, and basic computer and office equipment skills.Ability to: Communicate effectively in written or verbal form with attorneys, the general public, employees, and Court officials in a courteous manner; translate technical terminology and/or issues into terms that Court management can understand; work under pressure and maintain composure in dealing with potentially frustrating situations; accept constructive criticism and direction; must be professional at all times and work cooperatively with all other departments within the Court and persons from other courts, agencies and providers; maintain regular attendance, proper dress, and a positive attitude; treat litigants and counsel with respect and dignity.Skill in: Supporting Windows-based systems, Microsoft 365 applications, basic Active Directory management, and Adobe. Communicating with staff and others, both orally and in written form, operating basic office machines, and courteous telephone etiquette. Working independently and remaining self-motivated. Completing tasks timely and free from excessive and/or recurring mistakes.Minimum QualificationsMinimum of an Associate’s Degree in Information Technology, Computer Science, or related field from an accredited college, university, or vocational school, or commensurate experience in the field of computer technology in lieu of degree. Bachelor’s degree preferred. In lieu of a bachelor’s degree, may substitute five (5) years of full-time experience performing highly responsible work related to the tasks associated with this position, or any combination of education and experience, resulting in the required skill, knowledge, and ability for successful performance. Experience in facilitating and implementing information system applications and demonstrated understanding of IT tools and technologies is preferred.The requirements listed below are representative of the knowledge, skill, and/or ability required. Experience providing Level 1–2 technical support in a professional environment Strong working knowledge of Windows operating systems and common business applications Experience supporting or administering Microsoft 365 services, Adobe, and Windows. Basic understanding of networking concepts and troubleshooting Ability to support both modern cloud-based systems and legacy applications Strong attention to detail, organization, and time management skills Excellent verbal and written communication skills Strong customer service orientation and problem-solving ability Ability to manage multiple tasks and respond to changing priorities Experience with desktops, laptops, mobile devices, printers, and related hardware Ability to maintain confidentiality and handle sensitive information appropriately Familiarity or prior experience with Court processes and case management preferred. Ability to interact and communicate with judges, attorneys, and Court personnel. Ability to show flexibility and initiative to anticipate end-user needs. Strong work ethic geared towards customer service. Technical hardware skills with desktops, iPads, Surface Pros, printers, copiers, mobile/wireless equipment, and phones.PHYSICAL DEMANDSWork may involve a significant amount of standing, walking, sitting, talking, listening, stooping, crouching, and reaching with hands and arms. Ability to transfer up to 25 pounds. Ability to sit continuously at a computer terminal for periods of up to three hours. Ability to reach into file drawers in standard four-drawer file cabinets. Visual ability sufficient to effectively operate a copier, facsimile machine, and a computer terminal, and to read reports, correspondence, and instructions. Hearing ability sufficient to converse with other individuals, both in person and by telephone. Speaking ability sufficient to communicate effectively with other individuals in person and by telephone.Licensure Or Certification RequirementsCertification in information technology is desired.