Operations Manager
Description:About Capital Waste ServicesAt Capital Waste Services (CWS), we are committed to delivering reliable, customer-focused waste collection services across our communities. Our team members are the foundation of our success, and we pride ourselves on fostering a supportive, high-integrity work environment where people can grow and thrive.Position SummaryThe Operations Manager is responsible for overseeing the day-to-day execution of operations across assigned locations or lines of business. This role ensures safe, efficient, and compliant service delivery while driving performance, cost control, and continuous improvement. The Operations Manager leads frontline teams, manages operational metrics, and partners with cross-functional departments to support growth and customer satisfaction. Key ResponsibilitiesOperations Leadership & ExecutionOversee daily operations, ensuring services are delivered safely, efficiently, and on scheduleManage operational planning, workforce allocation, and resource utilizationEnsure adherence to company policies, service standards, and contractual commitmentsMonitor and address service disruptions, delays, or operational challengesTeam Leadership & DevelopmentLead, coach, and develop supervisors, drivers, technicians, and/or field staffBuild a high-performance culture focused on safety, accountability, and teamworkConduct performance reviews, coaching sessions, and corrective action as neededPartner with HR on recruiting, onboarding, and retention initiativesSafety & CompliancePromote a strong safety culture in compliance with DOT, OSHA, and company policiesEnsure all employees maintain required certifications (e.g., CDL, medical cards)Investigate incidents, accidents, and near misses; implement corrective actionsMaintain compliance documentation and support auditsPerformance Management & ReportingTrack and analyze key performance indicators (KPIs), including: Productivity and labor utilization Service quality and completion rates Overtime and cost control Customer complaints and resolution times Develop and implement action plans to improve operational efficiency and reduce costsCustomer Service & Issue ResolutionPartner with customer service teams to resolve service issues and complaintsEnsure timely, professional communication with customers and internal stakeholdersMaintain high standards of service reliability and customer satisfactionProcess Improvement & Cost ControlIdentify operational inefficiencies and implement process improvementsSupport initiatives to reduce operating costs, including fuel, labor, and equipment utilizationStandardize workflows and enforce operational best practices across teamsCross-Functional CollaborationCollaborate with Maintenance to ensure fleet readiness and minimize downtimePartner with Sales and Customer Service on onboarding new customers and service changesSupport integration efforts for new contracts, acquisitions, or operational expansions QualificationsRequiredBachelor’s degree in Business, Operations, Logistics, or related field (or equivalent experience)5+ years of experience in operations, logistics, field service, or related industry2–3+ years of leadership or supervisory experienceStrong knowledge of safety and regulatory requirements (DOT, OSHA preferred)Proven ability to manage teams and drive performance in a fast-paced environmentPreferredExperience in waste management, transportation, or environmental servicesFamiliarity with route-based operations or fleet management systemsExperience managing multiple service lines or locationsStrong analytical and problem-solving skills Core CompetenciesLeadership & team developmentOperational execution & accountabilityData-driven decision-makingSafety & compliance focusContinuous improvement mindsetCommunication & cross-functional collaboration What Success Looks LikeSafe operations with reduced incidents and strong compliance performanceConsistent service delivery with minimal disruptions or customer complaintsImproved operational efficiency and cost controlHigh-performing, engaged team with low turnoverClear visibility into performance metrics and proactive decision-makingRequirements: