Engagement Manager for AI Solutions

A company is looking for an Engagement Manager - AI Agents.Key ResponsibilitiesLead end-to-end AI agent delivery, including design, testing, and optimizationOrchestrate a cross-functional delivery team and coordinate with engineering on technical issuesDrive customer outcomes and long-term success through program management and KPI trackingRequired Qualifications5+ years in enterprise customer delivery, program management, or consulting, preferably in SaaS, AI, or CXProven success in leading complex enterprise implementations with cross-functional stakeholdersStrong understanding of contact center KPIs and their influence on AI projectsAbility to manage multiple projects in fast-paced environmentsExperience with Conversational AI or CCaaS platforms is a plus