Customer Service Representative

DescriptionStart Date: May 1stPay Rate: $17/hourHours: M-Th 9:00am-5:30pm EST, F 8:30am-5:00pm ESTTraining Hours: 8:30am-5:00pm ESTLocation: RemoteWho is Revenue Group?Established in 1994, Revenue Group is a leading business process outsourcing company, committed to surpassing client expectations and maintaining an exceptional industry reputation.Revenue Group prides itself on being a leading full-service agency, consistently advocating for our clients with the utmost respect. Our definition of success extends beyond financial accomplishments; it encompasses the opportunities we provide to our team members, the valuable relationships we foster with our clients, and our dedication to the communities where we operate.Why you’ll love this role?Join a Top Workplace-recognized team helping patients understand and resolve healthcare billing concerns. If you enjoy solving problems, communicating clearly, and supporting people through stressful moments, you’ll fit right in.The Customer Service Representative Will Be Responsible ForAssisting patients to resolve billing issues, handling complaints, and setting up payment plans.Inbound calls from patients regarding bills.Documenting customer complaints, issues, and interactions in appropriate system(s)Meet performance metrics provided by management team.Performing other duties as needed and assigned by the supervisor.RequirementsWork Requirements:High school diploma or GEDCustomer service/call center experience preferredStrong communication and de-escalation skillsComfortable navigating multiple systems at onceReliable attendanceMust pass a 7-year Background CheckHigh speed Internet connection (DSL / Cable) capable of speeds over 100 mbps.Our Benefits100% Paid Training401(k) matchingPaid Time off (PTO) – Up to 10 days your first year!8 Paid Holidays – Including your birthday!Referral ProgramEmployee Assistance Program (EAP)Growth & Continued Training - We promote from within, many of our team leads started as CSRs.Dental & Vision insuranceHealth insurance (including Long & Short-Term Disability)Life insurance (Company Paid)EEO StatementWe are an Equal Employment Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local laws.Ready to make a difference for patients while growing your career? Apply today, we’d love to meet you.