Field Service Technician - Experienced

About CDCE CDCE is a provider of industry leading mobile computing and IoT technology solutions to the public and private sectors. Our staff, products and services provide your organization with focus targeted solutions to increase efficiency at lower costs. We are a small family owned business with 25 employees. CDCE has been in business since 1984 in Yorba Linda. Our services support mobile solutions that combine purpose-built computers, software, 4G & 5G cellular routers, IoT solutions & data plans, cloud managed networking and onsite vehicle installation. Must have 12V knowledge. Must have clean driving record. Must be able to install and program light bars and controllers. Must have 5 years experience as a public vehicle upfitter. Field Service Technician The Field Service Technician is responsible for providing technical expertise and service related to the organization’s offerings. Duties include service & installation, field support, remote support, maintenance and diagnostics. Duties and responsibilities of the Field Service Technician include: · Provide service and customer support during field visits or dispatches. · Tie workflow to schedule. · Perform all assigned on-site installation, repair, maintenance and test tasks. · Diagnose errors or technical problems and determine proper solutions. · Produce timely and detailed service reports. · Document processes. · Operate vehicle in a safe manner and use field automation systems. · Follow all company’s filed procedures and protocols. · Cooperate with technical team and share information across the organization. · Comprehend customer requirements and make appropriate recommendations/briefings. · Build positive relationships with customers. Job Type: Full-time Pay: $20.00 - $30.00 per hour Expected hours: 40.0 per week Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Willingness to travel: 50% (Preferred) Work Location: On the road