Client Services Manager

**JOB REQUISITION**Client Services Manager**LOCATION**CA SAN RAMON CORP**JOB DESCRIPTION**Robert Half offers our larger clients a more formal, centralized relationship through our Strategic Accounts department. In general, clients have needs in multiple locations and require centralized account management or a single point of contact. Special services could include reporting, customized billing, background checks and other requirements to manage contingent talent solutions.We are currently looking for a **Client Services Manager** to serve as a National Account Relationship Manager to a portfolio of single-point-of-contact clients including vendor management systems and third-party clients.**What you will do:**+ Select and distribute client work orders to branch locations to partner and fill the job order requisition+ Advocate for better bill rates, extend candidate assignments, and negotiate earlier start dates+ Submit candidate resumes as identified by talent professionals and qualify them for the client+ Schedule interviews and share client feedback+ Maintain and expand existing business through internal business development techniques and customer service+ Communicate and educate talent professionals on client contractual terms and service-level agreements as well as revenue growth opportunities including:+ Attend account handoff meetings with Implementation and Services Team members to learn about new client accounts or servicing modifications+ Create company records in Salesforce to ensure accurate invoicing and tracking+ Partner with Strategic Accounts compliance teams to provide and educate on use of pre-placement forms, documents, background check vendor access and drug screening forms and lab addresses+ Educate talent professions on invoicing requirements+ Monitor compliance to pre-placement and invoicing requirements, client contractual terms and service level agreements+ Assist management in Strategic Accounts special projects to support other department initiatives, including:+ Review and analysis of a portfolio of Strategic Accounts+ Perform ad-hoc analysis to make recommendations to management regarding operating policies and procedures best practices to improve service levels and to achieve departmental revenue goals+ Assist in standardization and documentation of procedures+ Participate in informational meetings, conference calls, trainings, and team strategy meetings to receive up-to-date servicing and strategy plans, including:+ Training sessions provided by VMS clients, background check vendors, department initiatives, and company online and instructor-led sessions+ Partner with the Vice President team and Account Executives to help maintain and expand existing business through internal business development techniques and customer service.+ Develop presentation materials and assist with communication rollouts, pertaining to the assigned portfolio accounts.+ Document and maintain desk level activities per contractual agreement.+ Manage timely candidate setup with the VMS relationship manager to ensure accurate and timely invoicing and payment to the candidate and the company, including:+ Obtain candidate access to the VMS/TMS system for time-entry+ Educate talent solution professionals and candidates on time-entry and candidate pay processes+ Resolve non-compliance issues, invoicing errors, and talent professional follow-through in a timely manner, including:+ Identifying missing candidates, hours, or invoices (expenses, conversions, etc.) by reviewing service center spreadsheets+ Coordinating and educating talent professionals or candidates to enter the time accurately and on time+ Working with the client on entered hours or invoices that have not been approved by the client+ Resolve bill rates for regular and overtime hours, conversion rates, expenses, etc.**What you will bring to this role as a Client Service Manager:**+ Demonstrated ability to work independently with minimal supervision in a hybrid work environment+ Ability to analyze and interpret data, identify, and resolve discrepancies+ Ability to read and understand simple to complex contract terms and Robert Half's ability to support them+ Demonstrated ability to help lead business development efforts by identifying opportunities and collaborating with the Strategic Accounts Vice Presidents and Account Executives on tactical plans+ Tenacity in follow-through+ Ability to work with highly confidential data+ Ability to demonstrate reliability and good attendance+ Strong operational understanding of Robert Half or like business, with the ability to prioritize and make comprehensive business decisions+ Working knowledge of Salesforce or other client relationship management system+ Proficiency with Microsoft Office applications+ Proven team player+ Ability to speak up in an encouraging, professional, and supportive manner+ Ability to act with a sense of urgency daily+ Custom Service orientation+ Ability to sit for extended periods of time at a computer**Top Reasons to Work for Robert Half:**+ **EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER -** For more than 75 years, our history of success and strong client relationships provide a level of stability few companies can match.+ **PERFORMANCE = REWARD -** We offer exceptional earning potential and a competitive benefits package, including a base salary and bonus pay (for talent professional positions), group health insurance benefits (medical, vision, dental), flexible spending and health savings accounts, life and accident insurance, adoption, surrogacy and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at roberthalfbenefits.com .+ **UPWARD MOBILITY -** With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.+ **TOOLS FOR SUCCESS -** We provide world-class training, client relationship management tools and advanced technology to help you succeed.+ **RESPECTED WORLDWIDE -** Robert Half has appeared on FORTUNE magazine's list of "Most Admired Companies" since 1998, as well as numerous "Best Places to Work" lists around the world.+ **OUTSTANDING CORPORATE RESPONSIBILITY -** We believe in an "Ethics First" philosophy, which means we are committed to social responsibility, promoting inclusion in the workplace, and actively participating in communities where we live and work. Learn more by downloading Robert Half's Corporate Responsibility Report at roberthalf.com/about-robert-half/corporate-responsibility .Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance.In your email please include the following:+ The specific accommodation requested to complete the employment application.+ The location(s) (city, state) to which you would like to apply.For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.**JOB LOCATION**CA SAN RAMON CORP