Service Desk Technician - Senior with Min5yrs exp (In erson Interview) (HYBRID_Only Local to DMV Area)

Dice is the leading career destination for tech experts at every stage of their careers. Our client, NextGen Solutions Corporation, is seeking the following. Apply via Dice today!We are looking for SDT - Senior (Min 5yrs Exp) HYBRID (In Person interviews)POSITION DESCRIPTIONDIRECT CLIENT PositionNumber of positions: 1Length: 4-18 Months + (annual extensions)Location: Washington DC 20024Immediate interviews In Person interviews ONLY Service Desk Technician SeniorHybrid position--local DMV candidates only**The Service Desk Technician - Senior provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems.Duties & Responsibilities:Respond to service requests and service incidents reported by staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements. Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications. Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets. Interact with network team and application development teams to restore services and/or identify and correct issues. Simulate or re-create user problems to resolve incidents. Recommend system modifications to reduce user problems and service incidents. Required Experience: At least five (5) years of experience in the following: Providing help desk support for the Windowsoperating system,Windows-based applications and databases, and AD account management; Providing help desk support for iOS devices, iOS-based applications, and iCloud account management; Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets; Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. ITIL v4 Foundation CompTIA A+ certificationPreferred Experience: At least five (5) years of experience in the following: Endpoint protection and management tools such as Cisco AMP, Absolute, or HP Sure Click; IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.Required/Desired SkillsCandidates must have ALL the "Required" skills in order to be considered for the position. "Desired" or "Highly Desired" skills are a PLUS but may NOT be requiredSkill MatrixExperience with Business workflow processesRequired / DesiredAmountof ExperienceExperience providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management;Required5YearsExperience providing help desk support for iOS devices, iOS-based applications, and iCloud account management;Required5YearsExperience configuring, imaging, and deploying Windows based laptops, printers, and desktop assets;Required5YearsExperience with workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix.Required5YearsITIL v4 FoundationRequired0CompTIA A+Required0Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick;Desired0Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.Desired0