Account Specialist-Level 1 - Associate (0 - 5 Years)

Job#: 3029066Job Description:Account SpecialistLocation: Juno Beach, Florida (Onsite)Employment Type: ContractRole OverviewAs an Account Specialist, you will join a digital public affairs team. This role involves engaging with digital trends and crafting messages for online audiences and community stakeholders. Working in a fast-paced environment, your responsibilities will include traffic management, digital listening, community management, social publishing, and digital content production.Key ResponsibilitiesSupport digital initiatives for energy infrastructure projects through digital listening, community management, social media publishing, and content production.Use project management tools to drive organization, cross-functional collaboration, and timely delivery of digital campaigns.Utilize social media monitoring tools to gather and analyze audience feedback to deliver data-driven insights.Track, categorize, and respond to social media comments, identifying trends and addressing misinformation.Write email and website copy from existing and approved content.Assist customers with account inquiries, billing, and enrollment.Process claims, contractor invoices, and fulfillment requests.Maintain accurate account records and follow established policies.Participate in training and development programs for customer service.Required QualificationsEducation: A Bachelor's degree is required.Experience: A minimum of 3 years of equivalent experience is required.Technical Skills: Proficiency in CRM software and social media monitoring tools is necessary.Preferred QualificationsAn Associate’s degree is preferred.A resourceful and enthusiastic attitude toward social media, with a commitment to influencing online conversations and countering misinformation.Ability to work independently and collaboratively with internal teams.Demonstrated communication and writing skills, with attention to detail.Compensation & BenefitsThe pay rate for this position is between $15.00 and $18.35 per hour.Work EnvironmentThis is a full-time, onsite position requiring 40 hours per week. Shifts may include evenings and weekends. All assignments are eligible for worker furlough, which typically coincides with select national holidays.We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Apex uses a virtual recruiter as part of the application process. Click here for more details.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.Apex Systems is part of the Commercial Segment of ASGN Incorporated.NYSE: ASGN4400 Cox RoadSuite 200Glen Allen, Virginia 23060Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.