Member Experience Coordinator

WHO WE ARE Based in Austin, Texas, 10 Squared is uniquely positioned as the nation's leading private member training program. Our mission is to design, implement and iterate programs of purposeful, habitual, and effective physical training - for individuals ofvvvv any age group, injury history, or fitness level - informed by the best-available contemporary science. We endeavor to maximize physical conditioning, to preserve physical capacity, and to manage injury - such that great physical fitness today may set the foundations for the most fulfilled and functional Marginal Decade possible. Through high-quality assessments, attentive coaching, and elite-level specialist support, we focus on building the strength, mobility, and resilience needed to thrive - today, and deep into an active old age. This isn't just a job-it's an opportunity to change the trajectory of our members' lives.POSITION SUMMARY The Member Experience Coordinator is the cornerstone of our program presentation and daily member engagement. This position will uphold our commitment to excellence, professionalism, and meticulous attention to detail. Your expertise in hospitality, service excellence, and/or client engagement will drive the thoughtful, consistent experience of our members.We're looking for a candidate who understands the nuances of high-touch service environments, where brand presentation is critical, and discretion in communication is essential. You'll maintain a polished and professional demeanor while remaining approachable and responsive to our members' needs. Your ability to anticipate questions, provide timely solutions, and maintain confidentiality will create an atmosphere of trust and comfort.In this role, you will ensure that all member-facing areas of our facility are not only well-maintained, but also reflect our brand's values and aesthetic. From welcoming member arrivals to supporting travel and logistics, you will play a key role in providing a seamless experience aligned with the high standards we hold.This role is based onsite daily at our training and assessment center in Austin, Texas.Key Responsibilities:Serve as the main point of contact for visiting members, offering personalized service to ensure every interaction feels effortless.Ensure all member areas are impeccably maintained, prepared in advance, and offer a welcoming atmosphere reflecting our standards.Anticipate member needs, preparing for inquiries and requests ahead of time to provide proactive, efficient service.Maintain member schedule and coordinate with internal team members accordingly throughout the day (during member visits).Liaise with personal and executive assistants to schedule visits and coordinate member travel arrangements, including advice around accommodations and ground transportation.Maintain documentation and SOPs associated with member experience and member visits, including maintaining member profiles (preferences, personal details, cues, goals, etc.)Oversee office maintenance and coordinate with vendors, such as cleaning teams and repair services, to maintain an optimal environment (lighting, cleanliness, organization).Act as a steward of the space, upholding the brand's identity and ensuring a consistent, thoughtful member experience.Facilitate occasional member events and gatherings, ensuring every detail is executed with care and precision.Manage general administrative tasks, including in person appointment scheduling, as needed.Proactively seek feedback from members to continuously improve their experience, ensuring they feel supported and valued.Maintain common areas, such as the kitchen and conference rooms, ensuring they are well-stocked, clean, and organized.Manage inventory of team member uniforms and member swag.Act as Brand Champion not just for members but for the internal team, leading quarterly hospitality and standards refresh sessions and ensuring accountability to hospitality and etiquette best practices.Manage celebrations and morale events for team members (birthdays, work anniversaries, life events).Work closely with Director of Operations to plan quarterly team outings and holiday events.MINIMUM REQUIREMENTSA proven ability to anticipate needs, provide seamless service, and maintain professionalism and discretion.Impeccable attention to detail, ensuring every space and interaction reflects our commitment to excellence.Polished, professional presentation with excellent communication and interpersonal skills.Experience managing external vendors and ensuring efficient, top-tier service delivery.Strong organizational skills with the ability to balance multiple priorities while maintaining exceptional service.Strong proficiency in Microsoft Office and relevant service management software.A passion for creating meaningful, thoughtful experiences that consistently exceed expectations.Passion for health, fitness, and wellness.PREFERRED REQUIREMENTS 2+ years of experience in a high-touch, service-oriented environment (e.g., high-end hospitality, concierge services, or event management).We have a specific interest around candidates with concierge or employee training facilitated by The Four Seasons, Ritz Carlton or Disney (online or in person training courses).Project Management Certification or Coursework to assist with task management and/or client account management.BENEFITS 100% employer-sponsored medical, vision, and dental insurance100% employer-sponsored basic life insurance100% employer-sponsored short-term and long-term disability insuranceVoluntary employee benefits - including life insurance and AD&D InsuranceEmployer-sponsored HSA contributions for HDHP medical plansAdditional HSA and FSA spending account plans for employees401(k) safe harbor match of 5%Competitive holiday and PTO scheduleCompany favored mobile app subscriptions (health and wellness, mindfulness, mental health)Professional development stipend for personal development, mindset growth, and innovationEQUAL OPPORTUNITY EMPLOYMENT10 Squared is an equal-opportunity employer in accordance with all applicable federal, state, and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth, and related medical conditions, or any other classification protected by federal, state, or local law. 10 Squared also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructuring, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. 10 Squared and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, please email hr@earlymedical.com with your request. M/F/V/D/SM/F/V/D/S Definition: An Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.DisclaimerThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.