UX Content Writer

Principle duties and responsibilitiesProvide content strategy to ensure relevant content is delivered contextuallyCollaborate on a content roadmap and conduct content auditsEstablish and maintain operational processes and procedures for managing content requests and deliveryLead content governance and implementation of best practices at an enterprise levelWork with product stakeholders and bring them along as you provide content to ensure messaging is optimized and successfulCoach and mentor others on content strategy best practicesCreate documentation based on user groups to understand the tone and voice -Artifacts you will deliver scripts content strategy knowledge base articles and content embedded within the product All youll need for successMinimum qualifications -education and prior job experienceBachelors degree in English journalism technical writing or equivalent experience / training5 years creating and executing digital content strategy across multiple channelsExtensive experience planning for and developing useful usable content including instructional text error and confirmation message taxonomy and SEOPreferred qualifications - education and prior job experienceMasters degree in English journalism or technical writingExperience using a content management or knowledge management system and agent-facing applicationsExperience with technical projects involving AI / machine learningTravel industry experienceSkills licenses and certificationsSuperior writing editing and proofreading skills:You understand the importance of clearly and concisely communicating for digital channels.A proven track record of collaboration across product and UX teams:You can translate complex concepts into easy-to-understand interactive experiences.A passion for creating great digital user experiences with actionable knowledge of the digital landscape:Keeping up with industry and user trends emerging technologies and best practices and trends is fun for you.You're able to influence decision makers.A passionate advocacy for effective user-friendly communicationYou can talk about the importance of consistent messaging across multiple channels and make a case for a strategic approach to content delivery.Collaborate with multiple stake holder groups to gain alignment and input related to content needs.