Head of Technical Delivery

TruTechnologies is the leading provider of real-time clinical trial oversight software, focused on enabling timely, high-quality data and mitigating risks in drug development. The company has experienced triple-digit growth in its four years of commercialization and has recently taken on a private equity partner, LLR Partners. TruTechnologies is seeking a Head of Technical Delivery to lead the team responsible for configuring customer workflows and delivering successful platform implementations. Reporting to the CTO, this leader will oversee a highly cross-functional, client-facing function that partners closely with Customer Success, Pre-Sales, Product, Engineering, and Quality. The role is central to ensuring customers are implemented effectively and that the delivery model can scale as the business grows.Key ResponsibilitiesLead the Technical Delivery function and provide direction for how the team supports customer implementations. Manage, mentor, and develop a high-performing team responsible for workflow configuration and implementation delivery. Build more consistent and scalable delivery processes, tools, and best practices. Partner closely with Customer Success and Pre-Sales to support smooth customer onboarding, implementation, and ongoing engagement. Serve as a key liaison across customer-facing and technical teams, helping ensure strong communication, alignment, and execution. Work with Product and Engineering to identify recurring implementation needs and opportunities to improve internal tools and platform capabilities. Help codify and institutionalize delivery knowledge so the team can execute more efficiently and with less reliance on tribal knowledge. Strengthen the team’s client-facing effectiveness by bringing a thoughtful, consultative approach to customer interactions. Establish clear roles, responsibilities, and operating rhythms that support scale and accountability. Promote high standards for execution, collaboration, and continuous improvement.Qualifications10+ years of experience in technical delivery, implementation, solutions engineering, professional services, or a related function within B2B SaaS or enterprise software. 3+ years of people management experience.Experience leading complex, client-facing implementations in a configurable software environment. Strong ability to translate business requirements into scalable technical or workflow-based solutions. Proven track record of building or improving delivery processes, playbooks, and team operating models. Strong cross-functional leadership skills, with the ability to work effectively across Customer Success, Sales, Product, Engineering, and other stakeholder groups. Excellent communication skills, including the ability to navigate complex customer and internal conversations. Comfortable balancing strategic leadership with hands-on engagement where needed. Experience in clinical trials or other regulated environments is a plus but not required. Experience in a growth-stage or scaling company environment is preferred.About TruTechnologies (www.trutechnologies.io):TruTechnologies provides real-time clinical trial oversight software to pharmaceutical and biotech clients. The company’s software allows its customers to bring life-saving therapies to market faster. The TruTechnologies mobile app is in the pocket of the research coordinator at the clinical sites and is used to execute each step of the patient visit and sample processing. By replacing the current paper and manual processes used today, TruTechnologies reduces errors and queries, drives tremendous cost savings and efficiency, and most importantly, protects the clinical trial timeline for the drug development companies and their site partners. Founded in 2018, TruTechnologies has a vision to bring much-needed innovation to clinical trials to advance the research and development of new medical therapies. The company headquarters office is in Research Triangle Park, North Carolina.About LLR Partners (www.llrpartners.com):LLR Partners is a lower middle market private equity firm focused on investing in software and tech-enabled companies within the knowledge economy. Founded in 1999 and headquartered in Philadelphia, LLR has raised over $7.5 billion across seven funds and has partnered with over 130 companies. LLR believes in creating value through partnership by providing flexible capital, strategic guidance and sector insight to help companies grow every day.