Collections Clerk

Description: Notifies patients or their representatives of delinquent hospital accounts and attempts to obtain payment by means of telephone or mail. Mails collection letters to patients or their representatives requesting payment. Telephones individuals who have not responded to collection letters to secure payment. Exercising discretion and judgement when making financial arrangements based on information received. Keeps a good set of records on the collection actions taken on individual accounts, such as date collection letters were mailed, any calls or correspondence having to do with the account, number of payments received and any new arrangements made. File claims in cases of bankruptcy and to estates of deceased patients for balance due to hospital. Post any payments received to patient accounts. Answer inquiries concerning credit and collection matters. Work with the patients and make all payment arrangements needed. Coordinates activities, answers inquiries, and provides documentation requested by collection agencies and attorneys. Turn accounts with outstanding balance over to bad debt to the collection agencies after all insurances have paid and accounts are in self-pay after receiving four statements and no payments from patient. Receives all phone correspondence concerning delinquent accounts Generates input documents and maintains bad debt files. Approves charity care and uncompensated services when requested. Post collection agencies remittances and payments in old (CPSI) and new (Cerner) system. Takes phone calls from patients concerning their accounts. Work Self Pay A/R reports Runs Insurance credit card payments. Look up prices for self-pay patients when requested. Requirements: High School diploma experience with collections computer experience