Resident Service Engineer

About Hai Robotics Hai Robotics is revolutionizing warehouse automation with intelligent robotics systems that delivertrue customer valuebased on a unique combination of scalable standards with customer specific customization. Our mission is to empower fulfillment operations with cutting-edge technology and an obsessive customer focus.We are seeking aResident Service Engineerwith a strong background in warehouse automation. Understanding the agile mindset, various systems (AGV, ACR, AMR), and basic DevOps philosophies is key to success in supporting our groundbreaking projects. You will be responsible for the ongoing successful operation of Hai Implemented systems at your resident location and reporting to our Customer Service and Support Department. We welcome your application if you possess in-depth expertise in providing project support through technical guidance.Essential Duties and Responsibilities Collaboration & Teamwork Collaborate within a team environment and benefit from mentorship opportunities. Technical Configuration & Systems Support Assist in configuring firmware for various hardware components like robots, conveyors, servers, and scanners. Offer ongoing support and maintenance to our robotics systems during and post-deployment to ensure seamless operations of HAI products. Ability to perform basic DevOps operations. Software Testing & Implementation Collaborate in software testing during project implementation and support. Test the fully integrated HAIQ-Warehouse Management System with customers or vendor sub-systems. Site Inspections & Deployment Oversight Conduct site inspections and evaluations, overseeing grid line marking and floor DM code adherence Certification Requirements You will be required to pass HAI's FAE certificationQualifications Education At least an Associate's Degree in Mechanical/Industrial/Robotics/Electrical Engineering or equivalent experience or technical training.Required Experience Entry-level exposure or knowledge in supporting AGV, ACR, or AMR solution implementations Some knowledge of WMS/WES/WCS integration and PLC, but not required Strong analytical and troubleshooting skills Preferred experience in warehouse automation, material handling equipment, and warehouse operations Familiarity with Linux/UNIX, SQL, and scripting for task automation Basic understanding of VPNs, firewalls, and routers Strong communication skills with an analytical mindset Basic understanding or knowledge of DevOps philosophies Must be willing to live in the location of the assigned project for the life of the contractPreferred Proficiency in Chinese (advantageous but not mandatory