Field Service Engineer - Domino Printing Equipment

Location Gurnee - Head Office, United StatesJob Title: Customer Service EngineerCompensation: $60,000 - $70,000 (based on qualifications)Position SummaryThis position is responsible for providing field service for Domino Printing Equipment, providing customer management through commercial awareness, and contributing positively and proactively to the domino support team.LocationField BasedMain Responsibilities/Essential Functions Travel to locations including customers, vendors, and Domino officesProvide field service for Domino printing equipment at customer sites in and around the designated territory with regular travel throughout other parts of the United States of AmericaProvide onsite technical training on operation, repair and maintenance of Domino productsDiagnose troubleshoot and repair system problems at customer sitesCarryout preventative maintenance service to maximize uptime in line with customer production schedules and equipment specificationsProvide telephone technical support including rotational after-hours, weekends and holidays on callProvide customer management through commercial awareness, focusing on retention and growthDisplays total account management by focusing on what needs to be done and taking the appropriate actionInitiate proactive action on behalf of the customerProvide closed loop feedback on all escalated customer actionsDevelop customer relationships that breed loyaltyActively promote the features and benefits of Domino product and aftermarket rangeActively engage other areas of the business when opportunities existUnderstand the customers' needs and aligning DAI resources to deliver valueContribute positively and proactively to the Domino support teamWork well with sales and the internal organizationContribute positively to the development of the DAI organizationRepresent Domino in a professional manner at all timesFully participate in company meetings including department specific meetingsProvide effective communication to functional relationship groups.Be available and responsive to answer queries from sales force regarding fundamental, technical and integration capabilitiesProvide timely response to internal and external customers. Internal customers are defined as any Domino Entity; external customers are defined as any Domino customer.Manage Domino parts inventory for accuracy and install base profile.Supervisory ResponsibilitiesNoneWhat You NeedEducation & Experience Associates degree in electronics or equivalent military experience requiredAt least 2 years of related field service experience preferredValid Driver's License requiredSkills & Knowledge Excellent Communication SkillsAble to work with different levels of employees/customersGood time managementStrong analytical and problem-solving skillsAbility to prioritize tasks and to delegate them when appropriateSelf-motivated/organized, and operates without the need for direct supervision/guidancePhysical Demands Light work. Light work involves exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a small amount of force constantly to move objects. Pushing, pulling, stooping, reaching, gross/fine manipulation, driving, kneeling, crawling, and climbing may be required. Physical demand requirements are more than those for Sedentary Work.Health & Safety Concerns General Office EnvironmentAbout DominoAlso known as Domino Amjet, Domino North America is the US and Canadian division of Domino Printing Sciences - a global expert in industrial printers. Specializing in digital printing presses as well as traceability solutions for sectors as diverse as food, beverage, life sciences, packaging, cleaning, personal care, building and construction. Our technology prints onto products you encounter every single day from beverage cans to household goods, to industrial glass to the cardboard boxes they were shipped in - and everything in between.Domino Amjet is the leader in Digital Printing with our innovative state of the art Inkjet Digital Printing technology and customer focused mission. The Domino Difference is how we set ourselves apart from the competition. Founded in 1978, the Domino Group operates through a global network of 25 subsidiary offices and more than 200 distributors, in over 120 countries employing over 2,600 people worldwide with manufacturing facilities situated in UK, China, Germany, India, Sweden and USA. Domino North America is proud to be part of the Top 15 best Places to Work in Illinois in 2023 and our eNPS (Employee Net Promoter Score) is consistently above 50. We invite you to visit https://www.domino-printing.com/en-us/home to learn more about "The Domino Difference?!Company Benefits PPO and High-Deductible Health PlansHealth Savings Account with Employer ContributionsFlexible Spending AccountsDental and Vision PlansCompany paid Life and AD&D Insurance, short-term and long-term disability insuranceVoluntary life and AD&D insurance for employees and eligible dependents401(k) Retirement Plan with generous employer matchVoluntary benefits such as pet insurance and legal assistancePaid Parental Leave and Paid Volunteer DayVacation, Sick Days, Floating Holidays and Company HolidaysAnnual BonusSummer Friday Program that runs from May to October*Company closure between Christmas and New Years*Hybrid or fully remote work schedules**Please note, due to business needs these programs may not be available for all positionsU.S. Equal Employment OpportunityDomino Amjet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Apply Reference number: VN18392026-03-19T00:00:00.000 Date Posted: 2026/3/19#J-18808-Ljbffr