AMI Systems Analyst

please read thoroughly and only apply if there is strong alignment12 month contract to starthybrid on site in phxTop Skills' Details5+ years of experience supporting AMI systems (Landis+Gyr AMI Command Center) or utility operational applications5+ years of experience with Windows/Linux servers and basic network concepts (TCP/IP, VPN, firewalls)o Ability to work cross-functionally with IT, operations, and vendorso A collaborative partner and team player who communicates clearly and builds strong relationships with IT, operations, field teams, and external vendors.DescriptionAMI Systems Analyst III (Landis+Gyr Command Center)As an AMI Systems Analyst III (Landis+Gyr Command Center) at APS, you will play a key role in ensuring the systems that power our metering and customer operations remain accurate, reliable, and ready to support Arizona every day. A major focus of this role is supporting and optimizing the Landis+Gyr AMI Command Center, the central platform that drives our advanced metering communication and data management. You will monitor system performance, resolve issues, and enhance the technology that feeds essential functions such as billing, outage management, field operations, and customer service. In this position, you will work closely with IT, Meter Infrastructure, Field Services, and key vendors to maintain system health and keep high-quality meter data flowing. Your work directly strengthens APS's mission to provide safe, reliable, and affordable energy and contributes to a sustainable energy future for our state.What your day would be like:You are responsible for:Monitor and Support Systems: Oversee the daily operation and performance of the Landis+Gyr AMI Command Center to ensure reliable meter communications and high-quality data delivery.Resolve Technical Issues: Troubleshoot alerts, communication failures, and data inconsistencies in partnership with internal teams and Landis+Gyr technical resources.Maintain System Health: Execute routine system checks, validations, and performance reviews to ensure the AMI ecosystem is accurate and available for billing, outage response, and customer service.Collaborate Across Teams: Work with Meter Infrastructure, Field Services, and IT partners to quickly resolve issues and ensure system updates and enhancements are deployed effectively.Improve System Performance: Analyze system trends, identify improvement opportunities, and support efforts to enhance reliability and efficiency across the AMI environment.Who we're looking for:An experienced technical analyst with supporting operational systems, metering technologies, or data integrity environments.A strong analytical problem-solver skilled in diagnosing complex technical issues and delivering root-cause-driven solutions.A collaborative partner who communicates clearly and builds strong relationships with IT, operations, field teams, and external vendors.Someone who values accuracy, system reliability, and delivering high quality customer and operational outcomes.A continuous improvement mindset aligned with the APS Promise to design for tomorrow, empower each other, and succeed together.Minimum RequirementsAMI Systems Analyst III (Landis+Gyr Command Center)Bachelors' degree in Information Technology or related field and 5 years of prior relevant experience or equivalent combination of education and directly related experience.Requires strong technical knowledge within a job area or system and basic knowledge across related technical areas.Experience in a 24x7 production support environment (on-call support preferred)Knowledge of safety policies, practices and procedures; basic knowledge of computer science and/or engineering; generation, transmission and distribution system design, operations, and procedures; systems software and database administration; network and workstation technologies; technical issues related to energy management systems and applications; software, hardware and telecommunication; systems for real-time data collection and exchange. Skill in developing and writing technical documentation; evaluating and testing emerging technologiesTechnical Skills5+ years of experience supporting AMI systems (Landis+Gyr AMI Command Center) or utility operational applicationsStrong understanding of AMI architecture (meters, collectors, RF mesh, cellular, HES, MDMS)Knowledge of utility meter operations and AMI workflowsFamiliarity with SQL queries, logs, and system diagnostics5+ years of experience with Windows/Linux servers and basic network concepts (TCP/IP, VPN, firewalls)Ability to troubleshoot Windows and Linux environments; provided off hours support as part of an on-call rotation; work well on a team; works well with customers/clients; problem solve; thinks innovatively; gives high level of attention to detailAnalytical & Operational SkillsStrong troubleshooting and root-cause analysis abilitiesAbility to analyze meter communication and performance dataUnderstanding of utility operations, including billing, outages, and field servicesAbility to prioritize and manage multiple issues in a production environmentCommunication & CollaborationClear written and verbal communication skillsAbility to work cross-functionally with IT, operations, and vendorsExperience documenting procedures and technical issuesSkillsAMI Systems, LAndis+gyr, ami command center, tcp/ip, vpn, firewallsTop Skills DetailsAMI Systems,LAndis+gyr,ami command center,tcp/ip,vpn,firewallsAdditional Skills & QualificationsMajor AccountabilitiesMaintain high availability and operational readiness of the Landis+Gyr Command Center ApplicationMonitor system health, communication performance, and scheduled jobsIdentify and resolve system issues impacting meter reads, interval data, or operational commandsEnsure AMI system performance meets established SLAs and operational targetsEnsure accurate and timely collection of meter data interval, register, and event dataWork with cross-functional teams to troubleshoot system issues impacting meter communication failures Perform root cause analysis for recurring AMI issues, Coordinate issue resolution with IT infrastructure, network teams, field operations, and Landis+GyrTrack incidents and corrective actions in enterprise ticketing systems(ServiceNow)Assist with Command Center upgrades, patches, and configuration changesSupport and monitor AMI integrations to MDMS, GIS and other enterprise systemsMaintain AMI operational documentation, SOPs, and runbooksIdentify opportunities to improve system performance, automation, and operational efficiencyProvide performance metrics and status reporting to leadershipPatching - Planning, coordination, and execution of Windows, Linux OS and Landis+Gyr Command Center application patches across AMI environments (Non-Prod, production, test, DR as applicable), Review and validate patch scope, dependencies, and system impacts prior to deployment. Ensure patches are tested in non production environments and approved through formal change management processes. Schedule patch deployments to align with AMI operational windows, avoiding billing, outage, and critical operational impacts. Execute or support patch installation, post patch validation, and system health checks. Verify AMI services, interfaces, jobs, and meter communications are fully functional after patching. Support rollback or recovery procedures in the event of patch failures. Maintain patchExperience LevelIntermediate LevelWork Environment Role will be hybrid - after training, contractor will need to be onsite twice a montho Hours will be M-F, 8am-5pm AZ time.They will need flexibility to support business critical issues potentially on weekends or outside of typical working hourso While training, contractor will need to be onsite more frequently.Job Type & LocationThis is a Contract position based out of Phoenix, AZ.Pay and BenefitsThe pay range for this position is $50.00 - $65.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Phoenix,AZ.Application DeadlineThis position is anticipated to close on May 15, 2026.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.