Director of Family Relations, Alpha - $200,000/year USD

Location: On-site in Palo Alto, Piedmont, San Francisco, La Jolla (San Diego), or Los Angeles (South Bay), CACompensation: $200,000/yr Full-time salaryBenefits: Health, vision, dental, 401k, PTO, and moreThe families you serve don't lack access to resources. They need a person they can trust implicitly.This position anchors that relationship. You will be the individual families turn to when something feels uncertain, when clarity is required, or when they wish to discuss something significant. Not as a transactional function—but because you have established credibility. Your involvement will define how families experience their child's education across one of five California locations: Palo Alto, Piedmont, downtown San Francisco, La Jolla, or South Bay (Los Angeles).Alpha is developing a fundamentally different school model. Students finish their core academic work in two hours per day through AI-powered systems, then dedicate remaining time to public speaking, critical thinking, and practical execution. No traditional lectures. No redundant assignments. Results that place students in the top 1% nationally. Our families are discerning, highly informed, and often cautious. They value rigorous thinking over rehearsed messaging.You will lead that dialogue over the long term. Not only during enrollment, but across the full lifecycle. You will communicate fluently about AI—its mechanics, its shortcomings, and its relevance—particularly with families who lead companies, fund ventures, or demand precision in every interaction. If you are unable to engage at that depth, the role will feel challenging. If you can, it becomes one of the most intellectually stimulating positions in education.This is not relationship management in the traditional sense. This is sustained trust-building with ultra-high-net-worth families who value discretion, sound reasoning, and reliability. If that context resonates—and you integrate AI into your daily workflow to think, communicate, and execute more effectively—the fit will be immediately apparent.What You Will Be DoingTake ownership of the complete relationship with each family on campus, cultivating trust that strengthens over timeIdentify and address concerns proactively with discretion, responsiveness, and thoughtful judgmentEnsure consistent visibility during critical touchpoints: morning arrival, afternoon departure, and intentionally designed parent gatheringsFacilitate ongoing, substantive dialogue about Alpha's AI-centered model with analytical, technology-literate familiesCreate and continuously improve community programming that fosters connection, support, and organic advocacyWhat You Won’t Be DoingOverseeing admissions pipelines or enrollment metrics—your work starts once families have enrolledOperating primarily through email or from behind a desk—this role demands in-person presenceRelying on prepared scripts or avoiding substantive questions about AI or education philosophyDepending on established processes—you will create systems where none currently existViewing families as transactional accounts—success here depends on judgment, not checklist executionDirector Of Family Relations Key ResponsibilitiesEstablish and maintain profound trust with ultra-high-net-worth families, securing long-term retention, active advocacy, and unwavering confidence in Alpha's AI-driven educational approach.Basic RequirementsLocated in or able to commute daily to Palo Alto, Piedmont, San Francisco, La Jolla, or Los Angeles5+ years of direct experience working with UHNW individuals or families in settings such as private schools, private equity, family offices, or premium client service rolesDemonstrated capability to manage complex, high-stakes relationships with discretion and thoughtful judgmentDaily, active use of AI tools (e.g., ChatGPT, Claude, Perplexity) with the ability to articulate AI functionality, risks, and boundaries clearlyCommanding presence and communication approach that builds credibility with highly educated, high-expectation audiencesProfessional or personal familiarity with private or independent school environmentsWillingness to be available for early morning, late afternoon, and occasional evening or weekend programmingNice-to-have RequirementsPre-existing connections within local private school or UHNW networksProfessional background working with founders, investors, or technology executivesProven record of designing community experiences or programming that generates organic referralsPrior work in early-stage or fast-growth settings characterized by high ambiguityCapacity to distill complex technical topics into clear, assured dialogueAbout AlphaWant to join a learning rebellion that’s transforming the traditional classroom? Alpha School is on a mission to reshape education with a bold approach that harnesses AI to accelerate learning and unleash student potential.They don’t play by the old rules. Alpha is creating a new paradigm where students master core academics in just two hours a day, freeing up time for hands-on, passion-driven learning that truly prepares them for the real world.Alpha School is rewriting the rules of education.Sounds too good to be true? It’s not. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!Working with usThis is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.Crossover Job Code: LJ-5798-US-SantaBar-DirectorofFami1