Account Associate - State Farm Agent Team Member

Benefits:Simple IRABonus based on performanceCompetitive salaryFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentABOUT OUR AGENCY:I opened my first agency in 1990 and now operate two offices with a combined team of 14 team members. Before becoming an agent, I spent time at State Farm corporate and then worked in auto underwriting alongside agents. That experience gave me a behind-the-scenes view of agency life and ultimately led me to open my own office.Outside of work, I love traveling, staying active, and enjoying live events. You'll often find me at Chicago Bears games or concerts, and I'm also a proud dog mom to two very loved pups. That same energy and enthusiasm carries into the office.For our team, we offer a Simple IRA, health benefits, and flexibility when needed. We believe work should be fun, and laughter is a big part of our day-to-day. We enjoy team outings together, including events like Bears games, and truly value spending time as a group.Our office culture is fast-paced, positive, and growth-focused. We invest heavily in coaching, development, and continuous improvement, and we keep negativity out of the door. We're looking for team members who want to grow, learn, and challenge themselves in a fun, supportive environment where progress and positivity matter.ROLE DESCRIPTION:As Account Associate - State Farm Agent Team Member for Michelle Twitchell - State Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.RESPONSIBILITIES:Manage customer accounts and update information in the database.Assist customers with policy changes and inquiries.Process insurance claims and follow up with customers on claim status.Coordinate with underwriters to ensure timely policy issuance. QUALIFICATIONS:Strong organizational skills and attention to detail.Excellent customer service and communication skills.Previous experience in insurance or a related field preferred.