Head of Revenue Operations Clinical Optimization

Job Description The Head of Revenue Operations, Clinical Optimization is responsible for building and operating the enterprise-wide commercial "nerve center" for BHG, continuously measuring, monitoring, analyzing, forecasting, and driving accountability across the core growth levers of the business.Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.Summary of Essential Job Functions The key responsibilities of the Head of Revenue Operations, Clinical Optimization include but are not limited to:Strong Revenue and Clinical Operations leadershipOperational intensityData and analytics sophisticationCommercial acumenProcess design capabilityAbility to drive cross-functional execution within a fast-paced, private-equity-backed environmentThis leader will partner closely with the CEO, Transformation Office, Chief Growth Officer, Finance, Operations, Clinical Leadership, Marketing, Contact Center, and Treatment Center leadership teams to drive measurable improvements in:Patient inflowsAdmissionsConversionRetentionWorkforce productivityPayer economicsOverall census growthThe role requires someone who can move beyond dashboards and reporting to create an institutionalized management system that drives proactive intervention, operational rigor, and accelerated growth execution while always keeping an eye on clinical excellence.Core MandateBuild and operate the BHG Revenue Operations "Commercial Nerve Center" focused on optimizing clinic performance.The Head of Revenue Operations will create the centralized management overlay responsible for:Continuous KPI monitoringPerformance diagnosticsFunnel analyticsForecastingVariance analysisOperational insightsIntervention managementEscalation workflowsManagement cadenceCommercial accountabilityThe objective is to create a highly disciplined, data-driven commercial operating system that enables BHG to:Proactively identify performance gapsRapidly interveneReduce commercial operational variabilityImprove patient acquisition and retentionIncrease census growthAccelerate enterprise value creationContinue to be the clinically superior offering in the marketKey ResponsibilitiesRevenue Operations / Commercial Operating System LeadershipDesign, build, and continuously improve BHG's enterprise Revenue Operations functionEstablish the commercial operating architecture, KPI hierarchy, governance structure, and management cadence across the organizationBuild the enterprise "commercial nerve center" responsible for continuous monitoring and management of growth performanceCreate operational visibility across treatment centers, regions, channels, payer categories, and referral sourcesDevelop standardized definitions, reporting logic, scorecards, and intervention frameworksBuild scalable RevOps infrastructure suitable for a rapidly evolving PE-backed healthcare platformWork with both C-suite and front-line staff effectively, building credibility and rapport to drive opportunity in a collaborative manner.Core KPI Measurement, Monitoring & Performance ManagementOwn the centralized monitoring, analysis, and management overlay across BHG's core commercial metrics, including:Forecasting, Analytics & InsightsBuild predictive forecasting capabilities across admissions, census, retention, staffing, and revenueIdentify leading indicators and early-warning signalsCreate actionable insights and operational recommendationsTranslate complex data into clear management actionsBuild waterfall/value-creation models linking initiatives to measurable business outcomesConduct root-cause analysis on performance gaps and operational variabilityManagement Cadence & GovernanceEstablish and manage enterprise commercial operating rhythmsBuild and help facilitate recurring governance forumsDrive accountability through standardized scorecards, escalation thresholds, and intervention workflowsEnsure metrics are tied directly to ownership, actions, timelines, and measurable outcomesCross-Functional Execution LeadershipPartner closely with Growth, Marketing, Contact Center, Operations, Clinical Leadership, Finance, HR, and Transformation teamsWork hand in hand with enablement teams to drive change and adjustment at the market levelImprove alignment between strategic initiatives and measurable operational outcomesHelp simplify execution for treatment centers by centralizing analytics, prioritization, and actionabilityTechnology, Automation & AI EnablementLead the evolution of RevOps technology infrastructureImprove reporting automation, dashboarding, workflow management, and data visibilityLeverage AI-enabled analytics, forecasting, workflow automation, and operational insights where appropriateQualificationsThe Head of Revenue Operations, Clinical Optimization should have the following qualifications:Required Experience7+ years of experience in Revenue Operations, Clinical Operations, Sales Operations, Commercial Operations, Business Operations, Consulting, Analytics, or related leadership rolesSignificant experience building or scaling RevOps functions in high-growth, multi-site, healthcare, healthcare services, B2C, or distributed operating environmentsStrong experience in PE-backed or high-performance operating environments preferredDemonstrated success building KPI frameworks, management systems, operating cadences, and performance accountability structuresDeep expertise in funnel analytics, forecasting, business intelligence, operational reporting, and performance managementStrong understanding of commercial operating models, conversion funnels, and customer/patient acquisition systemsExperience leading cross-functional initiatives and influencing without direct authorityAdvanced analytical and problem-solving skillsExcellent executive communication and presentation capabilityPhysical Requirements and Working Conditions The physical demands described here are representative of the requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions to the extent such accommodation does not create an undue hardship on the business. xhyhwjd A variable workload, periodic high activity level.Vision adequate to read correspondence, computer screen, forms, etc.Sit for long periods of time, some bending, stooping and stretchingSpeaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumesKeyboarding for long periods of timeBHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.