Desk Side Engineer

Must Have Technical/Functional Skills• Strong hands-on experience with Windows 11 administration and troubleshooting• Laptop/desktop deployment, imaging, configuration using SCCM, Intune or equivalent tools• Proficiency troubleshooting MS Office, O365 apps, Teams, VPN, Wi-Fi, and end-user applications• Experience supporting hardware issues (Dell/ Surface Pro systems, docks, monitors, peripherals)• VIP/Executive support with white-glove service mindset• Experience with device refresh cycles, data backup, and data migration (OneDrive/SharePoint)• Ability to perform basic network troubleshooting (DNS, DHCP, switches/patching)• Hands-on support for data center activities (rack & stack, cabling, asset movement)• Experience updating & closing ITSM tickets with strong documentation discipline• Excellent communication and customer-handling skillsRoles & Responsibilities• Experience with SCCM task sequences, Intune, Software deployment, and patching• Knowledge of application packaging and enterprise imaging standards• IT Service Management (INC, Change, PRB, Knowledge Management)• Windows / Hyper V clusters troubleshooting• Transition experience Drafting Runbook & SOPsBase Salary Range : $50,000 to $60,000 Per AnnumTCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.