Call Center Representative - 2nd and 3rd shift

*Immediate openings available for 2nd/3rd shifts and weekend call center and customer service representatives.* Towing Dispatch Services (TDS) is actively seeking dynamic individuals to join our call center team. If you are a great communicator, problem-solver and thrive in a fast paced environment, TDS wants you on board. *Responsibilities* * Respond promptly and courteously to incoming calls. * Receive and prioritize incoming service requests. * Efficiently coordinate dispatch of tow trucks to assist stranded motorists. * Handle customer inquiries with clarity and professionalism. * Collaborate seamlessly with towing personnel for effective service delivery. *Skills & Requirements* * Excellent communication skills and a customer-focused mindset * Proficient computer and typing skills * Ability to multitask in a fast-paced environment * Excellent problem-solving abilities * Availability for flexible hours, including weekends and holidays * Clean criminal background * Reliable attendance and punctuality are required Benefits: * Paid training * Competitive hourly rate * Attendance Bonus potential * SimpleIRA with company matching * Health Insurance * Dental Insurance * Vision Insurance Current full time positions are available for 2nd shift, 3rd shift and weekends, starting immediately. Join us in making a difference on the road! _*This is NOT a remote position. In-person attendance is required, even in inclement winter weather.*_ *Apply in person at Towing Dispatch Services, 1807 S Morris Ave, Bloomington IL (grey building at the corner of Morris Ave & Six Points) between 8am-5pm Monday-Friday or online at https://towingdispatchil.com/careers/application-non-driver/* _Ann, Inc., Joe's Towing & Recovery and BCJN Corp are Equal Opportunity Employers_ Job Type: Full-time Pay: $18.00 - $20.00 per hour Expected hours: 10 – 40 per week Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Application Question(s): * Do you have reliable transportation to get to and from work? This is an in-person position, located in Bloomington IL * Do you have a clean criminal background? Language: * English (Required) Shift availability: * Day Shift (Preferred) * Night Shift (Preferred) Work Location: In person