Account Director II - Large Enterprise

Lumen is the trusted network for AI. We're transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what's next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We're looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role The Strategic Account Director is responsible for leading sales growth and retention opportunities within the dedicated Large Enterprise account module. This role drives executive-level relationships, shapes multi-year account strategies, and orchestrates cross-functional resources to maximize customer value and revenue growth. Responsible for positioning Lumen's full portfolio of products and services to address complex business challenges, while ensuring a high level of customer satisfaction and long-term partnership. This role is accountable for development and execution of strategic and tactical account plans, as well as the accuracy of sales forecasts and disciplined account management of funnel and pipeline generation. The Main Responsibilities Develop, own and execute unified strategic account plans for assigned Large Enterprise customers, including growth strategy, whitespace analysis, and clear action items to expand wallet share Build and deepen trusted advisor relationships with key stakeholders, including senior and C-level executives, to gain strategic positioning, influence decision criteria and secure long-term commitments Proactively cross-sell and up-sell across the company's full product and services portfolio to increase overall customer spend, leveraging a strong understanding of the customer's business, industry trends, competitive landscape and outcomes Collaborate closely with internal stakeholders (customer success, solution engineering, marketing, operations, finance, and executive leadership) to design and deliver differentiated solutions and ensure successfulsolutions and ongoing customer value realization Maintain an accurate, up-to-date pipeline and weekly forecast, providing clear visibility into opportunity status, next steps, risks and upside in order to meet or exceed sales and revenue targets Act as the internal voice of the customer, providing structured feedback on requirements, competitive activity, and market trends to inform product strategy, pricing and go-to-market plans Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements. What We Look For in a Candidate Requires at least 50% or more of time conducting sales activities outside of the office. Basic Qualifications 7+ years of industry sales experience. Minimum skills required to perform in this role. Attention to detail with good organizational capabilities. Ability to prioritize with good time management skills. Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close. Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction. Proficient in MS office products: Outlook, Word, Excel, and PowerPoint. Preferred Qualifications Knowledge and understanding of the telecom industry's competitive landscape. Experience with Salesforce.com preferred. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $112,875 - $150,497 in these states: NC Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits (https://jobs.lumen.com/global/en/benefits-statement) Bonus Structure #LI-Onsite Requisition #: 341521 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen's Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.