SOC Surveillance Supervisor

Salary : $44,886.40 AnnuallyLocation : Baton Rouge, LAJob Type: Full Time Non-ExemptJob Number: SOCSS2026Department: SuperintendentOpening Date: 04/24/2026Closing Date: 5/8/2026 4:59 PM CentralFLSA: Non-ExemptGeneral SummaryGeneral Summary: The SOC Surveillance Supervisor provides supervisory and operational support for digital security monitoring and safety operations, assisting with risk assessment and incident response through the Security Operations Center (SOC). This position works collaboratively with BREC departments to ensure the safety of patrons, employees, and property. Responsibilities include staff supervision and training, performance evaluation, coordination with law enforcement, public engagement regarding applicable laws and conduct, and completion of required reports. The role requires sound independent judgment, adaptability to adverse conditions, and availability for evenings, weekends, holidays, and emergency response as needed.Requirements and Job SpecificationsEducation Required:High school diploma or EquivalentPreferred: Bachelor's degree from an accredited college or universityArea of Study (Major) Required: Criminal Justice, Computer Technology, or closely relatedCertification(s) Preferred: Physical Security Professional (PSC) or Certified Protection Professional (CPP) License(s) Required: Valid LA driver's licenseYears Relevant Work Experience: Minimum of two (2) years of security-related experience, including security/alarm monitoring, call center operations, fire life safety, or public safety. At least one (1) year in a supervisory capacity.Preferred: Five (5)or more years related experience.Knowledge, Skills, and Abilities:Ability to detect irregular behavior, threats, and suspicious patterns using multi-screen video walls; maintain attention to detail during long periods of monitoring and take appropriate action.Knowledge of departmental policies, procedures, rules, regulations, and ordinances that affect patrons and/or their conduct.Strong leadership, communication, and situational awareness skills.Strong understanding of security best practices, basic risk assessment, and incident response.Ability to detect, analyze, and respond appropriately to safety or security incidents.Ability to receive incident data or communications and promptly engage or contact appropriate resources, including internal personnel.General familiarity with security systems, such as closed-circuit television (CCTV), access control, and fire alarm systems.Ability to work independently or as part of a team in close proximity for extended periods.Ability to understand and carry out complex oral and written instructions.Ability to observe situations analytically and objectively.Ability to react quickly and calmly in emergency situations while recognizing the rights and privileges of individuals and groups who patronize the agency's facilities.Ability to establish and maintain positive and effective working relationships with coworkers, patrons, community groups, and the general public.Ability to perform duties in an ethical, fair, and unbiased manner.Ability to successfully pass a background check.Functions and DutiesEssential Functions and Duties:Supervise assigned SOC Agents by assigning daily duties, ensuring adequate shift coverage, and monitoring performance, professionalism, and compliance with applicable policies, procedures, ordinances, and Standard Operating Procedures (SOPs).Conduct onboarding and refresher training, reinforce proper communication and reporting practices, and address performance or policy issues in coordination with departmental management.Monitor properties and facilities for vandalism, safety hazards, and unauthorized activity; recommend corrective actions and prepare written reports regarding needed improvements.Respond to incidents, alarms, emergencies, and system alerts in accordance with established protocols.Investigate complaints and suspicious or unlawful activities; advise patrons in a positive and professional manner regarding applicable laws, rules, and regulations governing park use.Report criminal activity or unauthorized practices to appropriate law enforcement agencies and assist with investigations as required.Ensure monitoring stations, security technology systems and equipment are operational and properly utilized during assigned shifts.Review and complete incident reports, logs, and documentation for accuracy, completeness, and compliance with reporting standards.Maintain effective communication with other departments and external partners to coordinate operations, address safety concerns, and support events or special activities.Document shift activities and provide clear handoff reports to the next supervisor or manager on duty; escalate critical issues through the established chain of command in a timely manner.This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties as requested by his or her supervisor.Supplemental InformationTypically scheduled for up to 40 hours per week with flexible hours. Some weekend, early morning, or late evening work may be required. During peak seasons, hours may exceed 40 per week, with the possibility of overtimeResumes will not be accepted in lieu of a completed application. If you do not complete each section of this application (i.e. work experience, education, or etc.) to demonstrate that you meet the eligibility and minimum qualification requirements described in this announcement, your application will be deemed incomplete and you will be ineligible for further consideration for this vacancy.An offer of employment is contingent on passing a pre-employment criminal background check, Motor Vehicle Records check, drug screen and physical. 2026 FULL-TIME EMPLOYEE BENEFITSHEALTH INSURANCEBREC provides comprehensive medical coverage through Louisiana Blue formerly BCBSLA, including HMO, PPO, and Blue Saver (Qualified High-Deductible Health Savings Account) options. Coverage becomes effective on the first day of the month following a two-month waiting period. Employee cost per month for HMO: $175.43 - employee only; $597.45 - employee & spouse or employee & dependent children; $962.52-family. Employee cost per month for PPO: $375.23- employee only;$975.50- employee & spouse or employee & dependent children; $1,492.70 - family. Employee cost per month for Blue Saver: $39.08 - employee only; $162.68 - employee & spouse or employee & dependent children; $290.49 - family. In addition to medical coverage, BREC offers voluntary insurance options, including Dental and Vision.LIFE INSURANCEAll full-time employees are insured under a Group Term Life Insurance policy provided by Lincoln Financial. Coverage is subject to reduction at ages 65 and 70. There is no cost to the employee; however, coverage associated with salaries exceeding $50,000 is subject to imputed income in accordance with IRS regulations. Coverage is effective immediately upon eligibility.RETIREMENT SYSTEM: BREC contributes 38.22% of each employee's salary to the City-Parish Employees' Retirement System. Employees contribute 9.5% of salary. All retirement contributions are tax-deferred. Employee contributions are maintained in individual accounts and are refunded if an employee leaves BREC prior to retirement eligibility. After 25 years of service, employees may be eligible for additional benefits through the Deferred Retirement Option Plan (DROP). BREC also offers a Supplemental Retirement Deferred Compensation Plan through Nationwide Retirement Solutions, available through convenient payroll deductions.HOLIDAYSBREC employees receive twelve (12) paid holidays per year.SICK LEAVEBREC employees accumulate sick leave at the rate of 100 hours per year the first five years they are employed; accrual of hours will increase based on the number of years of service, thereafter, up to 192 hours for 15 or more years. Employee is eligible to utilize leave after 30 days of continuous employment.ANNUAL LEAVEBREC employees earn annual leave at the rate of 100 hours per year the first five years they are employed; accrual of hours will increased based on the number of years of service, thereafter, up to 192 hours for 15 or more years. Employee is eligible to utilize leave after 90 days of continuous employment.FULL-TIME STATUSUpon completion of a six-month probationary periods and approval of supervisor, full-time status will be achieved.EMPLOYEE DISCOUNTSBREC full-time employees can take advantage of a generous discount. Some restrictions may apply. See the discount policy for more details.EAPBREC's Employee Assistance Program (EAP) is administered by Lucet. They EAP helps employees and their family members resolve personal or work-related problems.CREDIT UNIONBREC employees are eligible to join the City Federal Credit Union and/or Pelican State Credit Union and enlist in payroll deduction plan. Direct deposit to the Credit Union is also available.FEDERAL STUDENT LOAN FORGIVENESSBREC is a qualifying employer for public service loan forgiveness. Employees who have Federal Direct Loans and have made 120 payments on the Federal Direct Loans (after October 1, 2007) may be eligible for the remaining loan balance to be forgiven. LA STARTThis 529 Qualified Tuition savings plan may be open on behalf of a named Beneficiary by anyone, including legal entities, provided that the Account Owner or the Beneficiary is a resident of Louisiana. Account Owners may save at their own pace, in amounts they can afford.FSABREC offers an FSA that allows employees to contribute a portion of their regular earnings before taxes. Distributions from the account must be used to reimburse the employee for qualified expenses related to medical and dental services.SUPPLEMENT BENEFITSBREC offers voluntary benefits through AFLAC or Colonial Life. Those benefits include accident insurance, critical care, hospital indemnity, life, LTD and STD.BREC reserves the right to at any time and from time to time to modify or amend, in whole or in part, any or all of the provisions of the benefit package.Commissioned Approved Benefits Effective January 1, 202601 Do you have at least two (2) years of security-related experience (surveillance monitoring , public safety or alarm monitoring? YesNo02 Do you have at least one (1) year of supervisory or lead experience? YesNo03 Are you able to work flexible hours, including evenings, weekends, and holidays needed? YesNo04 Do you have experience with responding to incidents, alarm or emergency situations? YesNo05 Describe your experience monitoring security systems such as CCTV, access control or alarm systems. What actions did you take when an issue was identified? 06 Do you have experience completing completing incident reports, logs, or documentation YesNoRequired Question