Technical Account Manager

ABOUT RANGER AIRanger AI is the leading AI platform purpose-built for Industrial Engineering, and Manufacturing clients. Our core mission is to help clients win and deliver more. While bidding and proposals are our primary focus, our platform also transforms procurement, risk management, and other complex workflows that require nuance, engineering rigor, and sector-specific expertise. Ranger's AI orchestration layer goes far beyond generic AI, delivering domain-aware intelligence that understands the language, standards, and stakes of industrial work.Trusted by some of the largest industrial companies in the world, Ranger is backed by Bonfire Ventures, 25Madison, and Inovia, and is scaling across North America, Europe, and MENA with offices in the USA, Canada, and UAE.ABOUT YOUYou come from industry. You’ve spent years inside oil & gas, pharma, chemical manufacturing, EPC, or a similarly complex industrial environment. You understand the workflows, the stakeholders, and the pace of these organizations because you’ve lived in them.You’re also a builder and a systems thinker. You’ve either deployed enterprise software into industrial environments or you’ve been the person on the client side making it work. You take personal ownership of outcomes, and you’re always looking for ways to create efficiency and improve how things operate.THE ROLEWe are hiring a Technical Account Manager to own the post-sale client experience across North America. You are the person who ensures that every Ranger deployment delivers measurable, lasting value and that every client becomes a long-term partner.You are embedded from evaluation through go-live and beyond. From day one, you join active evaluations alongside the AE as the project coordinator, building client context, managing timelines, and ensuring evaluations run smoothly. When the deal closes, there is no handoff. You already own the relationship, the onboarding plan, and the weekly cadence. You ensure Ranger is embedded into daily operations, not sitting on a shelf.You are not managing deployments from a distance. Every person at Ranger is expected to be the best end user of the product. You pressure-test use cases, validate AI outputs, and build deep platform fluency so you can train clients with credibility and catch issues before they do. You will start with a focused book of early enterprise accounts and grow alongside Ranger’s expansion, supported by AI-native workflows that make scale possible without sacrificing depth.THE ACCOUNT PODAccount Executive - owns the account, the commercial relationship, and the closeForward Deployed Engineer - owns implementation, integration, and technical deliveryTechnical Account Manager (this role) - owns post-sale success, onboarding, adoption, and account healthThis is a hybrid role with 20-25% travel to client sites across North America.SUCCESS CRITERIASuccessful client onboarding and time-to-value within 90 daysClient adoption depth - Ranger is embedded in daily workflows, not shelfwareExpansion readiness - you identify when accounts are ready for the next phase and surface new opportunities to the AEContract renewal and long-term client retentionWHAT YOU WILL DOProject-manage client onboarding - Own the onboarding plan, timeline, and weekly cadence. Run progress check-ins, coordinate with the FDE on technical build, and ensure clients are using Ranger on real workflows within 90 days.Train and enable client teams - Lead training sessions, walk clients through the platform, and build their confidence using Ranger independently. You teach from experience because you’ve pressure-tested everything yourself first.Ensure quality before go-live - Validate AI outputs against client data, test edge cases, and make the call on whether a deployment is ready to show the client. You protect client trust and Ranger’s reputation.Own the business relationship post-sale - You are the primary point of contact for the client after the deal closes. Weekly check-ins, customer feedback, unblocking issues, and ensuring effective use of everyone’s time.Enable account expansion - As the person closest to the client’s day-to-day usage, you see where Ranger can deliver more value. The AE will have already scoped the expansion path; you identify when those opportunities are ready and surface new ones that arise.Keep the system of record current - Update the CRM, Confluence, and internal Slack channels so the entire team has visibility into account status, client feedback, and progress against milestones.Be the voice of the client - Translate real-world feedback into actionable insights for our product and engineering teams. You are the link between what clients experience and what we build next.Build and improve the playbook - You are not just running onboardings, you are building the repeatable playbook for how Ranger onboards and manages clients. Identify inefficiencies, propose solutions, and iterate on the process continuously.WHAT YOU BRING3+ years in industrial or engineering sectors - Oil & gas, pharma, chemical manufacturing, EPC/contracting, utilities, or related industries. You understand these workflows because you’ve lived in them.Bidding & proposals knowledge - Deep understanding of commercial workflows, RFP/RFQ processes, tendering, and what it takes to win work. You know what your clients are doing with the platform because you’ve done it yourself.Change management or digital transformation experience - You have led or been deeply involved in transitioning teams from legacy workflows to new systems. You understand the human side of technology adoption and know how to drive it.LLM and AI fluency - You are already using AI tools daily for your own work: Claude, ChatGPT, Copilot, Perplexity, Gemini, or similar. You understand how LLMs and AI platforms create business value, and you can teach others to work this way. We want to see how you think about AI, not which tool you use.Systems thinker - You are always looking for ways to create efficiency, improve processes, and build repeatable systems. You don’t just execute the playbook; you improve it.Client relationship strength - Proven ability to build trust, manage executive stakeholders, and develop long-term partnerships with enterprise clients.Detail-driven mindset - Exceptional QA instincts and problem-solving abilities. You catch what others miss and take pride in protecting the client experience.SaaS adaptability - Working knowledge of SaaS environments and how they integrate into enterprise client workflows.STRONG PREFERENCESExperience deploying AI or enterprise SaaS into industrial environmentsBackground in AI orchestration, workflow automation, or document intelligence platformsFamiliarity with North American procurement structures and commercial RFP/RFQ processesUnderstanding of enterprise compliance and security frameworks (SOC 2, ISO 27001)WHY RANGERThis role is designed to evolve into a leadership position as Ranger scales across North America. You will define the post-sale playbook, build the team, and have increasing decision-making authority as you build context and credibility.Ranger is past the idea stage and into the execution stage. We have live enterprise accounts, a platform that works, and a market that is ready. What we need is the person who makes sure every client that signs with Ranger stays with Ranger. If that is you, we should talk.COMPENSATION & DETAILSBase salary: $90,000 - $110,000 + variable compensation tied to renewal and expansion performanceMeaningful early-stage equity participationHybrid with 20-25% travel depending on client needsReports to Head of GTM