Food Service Foreman - Charley's

Job DescriptionAs a Food Service Foreman, you will lead a team of passionate and knowledgeable Food Service Workers who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning, and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.So, what can you expect as a Food Service Foreman at the Exchange?Promote a positive team and customer centric cultureLead a culture of accountability through clear expectationsUtilize business knowledge to understand, troubleshoot and follow-up on opportunity areasEnsure customers have an extraordinary experience while shoppingGreet every customer with eye contact and smile in your authentic wayWe know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!Job QualificationsAble to learn and adapt to current technology needsAble to think quickly on the spot to answer customer questionsAble to take initiativeAble to share brand knowledgeAble to lead teams to meet organizational objectivesAdditional Qualifications/Requirements:Excellent attention to detailWilling to cross-train and work in other areas of the store, as neededMust possess a welcoming and helpful attitude toward customers and other team membersExcellent communication skillsBasic computer skills6 months food supervisory experience required