UAT Lead Salesforce

8+ years of experience managing User Acceptance Testing (UAT) as a test lead for complex, highly integrated projects Understanding of sales and sales operations processes in consumer channel sales or similar environment is highly preferred Well versed in multiple styles of Release and Change Management processes including Agile/Scrum, Waterfall, and Iterative; Experience in an Agile environment is a must Hands-on experience with Salesforce platform is preferred Understanding of test automation framework design models and best practices Solid understanding of project management approaches, tools and phases of the project lifecycle Strong verbal and written communication skills with the ability to communicate at all organizational levels Ability to facilitate brainstorming sessions to gather lessons learned from implementation with business and BPR, and Information Technology group (IS&T) Excellent teamwork and ability to influence others (horizontally and vertically) to instill accountability to achieve results Experience working on projects for teams based outside the U.S. Strong level of customer focus and attention to detail Ability to thrive in an ambiguous environment and multi tasking High level of professionalism, energy and sense of urgency to "make things happen In this role, you will : Facilitate successful release of system enhancements / new functionalities from development to productionCreate Release processes and documentation to minimize customer impact during changes Management of end to end UAT activities including test process management, team coordination and communication of test results Lead cross-functional team to support each Release project plan and post Release/Change review and coach other PM'sWork closely with project team to understand business requirementsReview requirements documents to ensure that requirements are testableDevelop test strategy, test plans, test cases, test scripts and test reports on multiple projects of varying sizeCreate and maintain the test data for UAT scripts.Create, maintain, and report UAT metrics including SLAs and KPIsValidate that user expectations are achieved during the testing processDocument and communicate UAT related risks to Project ManagementCoordinate smoke testing, facilitate sales environment planning and PROD refreshes, and review master data flowsFacilitate triage calls and drive issues to resolution with IS&T and business partners to get closure on open issuesCreate and maintain overall UAT knowledge repository for the BPR teamProvide UAT best practices and templates; Incorporate lessons learned to improve test planning and execution