Technical Support Specialist

Company Description GO4 Technologies, LLC is a managed IT services provider specializing in IT support, network design and implementation, and cloud backup for small and medium-sized businesses. Founded in 2009, the company serves clients across Florida, North Carolina, California, and the Caribbean from offices in Florida and North Carolina. GO4 Technologies focuses on building secure, reliable technology infrastructures that enhance productivity and business continuity. The organization emphasizes partnership with clients, helping them use technology as a competitive advantage while maintaining cost-effective solutions. Services include IT consulting, outsourcing, recruiting, and staffing to support a wide range of business technology needs.Role Description This is a full-time, Entry Level Technical Support Specialist role based in Raleigh, NC. The Technical Support Specialist will provide front-line technical support to end users, including installing, configuring, and maintaining desktops, laptops, printers, and other peripherals. Responsibilities include diagnosing and troubleshooting hardware, software, and network issues, escalating complex incidents when necessary, and documenting solutions in the ticketing system. The role involves delivering responsive customer support via phone, email, and in person, ensuring issues are resolved promptly and thoroughly to maintain high customer satisfaction. The Technical Support Specialist will also assist with onboarding new users, maintaining accurate inventory records, and supporting IT projects such as system upgrades, network improvements, and security initiatives.QualificationsStrong Technical Support and Troubleshooting skills for hardware, software, and basic network issues.Customer Support and Customer Satisfaction focus, with the ability to communicate clearly and professionally with non-technical users.Solid Analytical Skills to diagnose problems, identify root causes, and propose effective solutions.Familiarity with Windows operating systems, Microsoft 365, basic networking concepts, and common business applications.Ability to prioritize tasks, manage multiple tickets, and work effectively in a fast-paced, on-site environment.High school diploma or equivalent required; associate degree or relevant IT certifications (e.g., CompTIA A+, Network+) preferred.Previous experience in an IT help desk, MSP, or similar technical support environment beneficial.