Call Center Agent

Call Center AgentWaltham Pest Services is the original pest control provider in the New England area. We pride ourselves on providing first-class services with a focus on public health and safety. We innovate to add new services to help keep the homes and business in our area safe and healthy. We also focus on our people on the inside. Their health and safety are just as important to us, and we want them to be happy in their roles.We are currently seeking a Call Center Agent. This position will be located onsite in our Pembroke, MA branch.Waltham OffersCompetitive compensation!Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!Paid time off (holiday/vacation/sick)Award-winning company paid training!Smartphone, equipment, etc.Opportunities for growth, development, and advancement through an actual growthAwards and recognitionResponsibilitiesWhat You'll Be Doing:Driving new business through inside sales to meet and exceed revenue goalsHandling inbound inquiries and making outbound calls to prospective customersPresenting and recommending the appropriate pest management solutions, based on customer needsSupporting regional and branch teams by setting qualified appointments for outside sales inspectorsScheduling service appointments and ensuring a smooth customer experienceConducting outbound outreach to generate new business opportunities for the sales teamProviding administrative support to local branches, including assisting with account updates and adjustmentsQualificationsWhat We're Looking For:You thrive in a fast-paced environment, enjoy connecting with customers, and bring strong communication and inside sales skills to the table. If you're motivated, goal-oriented, and ready to grow, this role is a great fit!Requirements:High school diploma or equivalent required; associate degree preferredStrong organizational skills with excellent attention to detailProfessional verbal and written communication skillsConfident phone presence and customer-focused approachProficiency in Microsoft Word, Excel, and OutlookAbility to multitask and manage a high volume of calls and tasksStrong interpersonal skills and comfort communicating by phone and emailMust be at least 18 years oldSalary Range: $23.00 - $25.00 per hour (plus commission)Waltham Pest Services is an equal opportunity employer/protected veterans/individuals with disabilities