Fulfillment Account Management Specialist

Apply Now on our website by clicking the Apply Now button! Our online process takes less than 1 minute to complete!! You can call our sourcing specialists directly at 920-563-6926. They will be happy to answer any questions you may have! Ready to make a difference in the fast-paced world of ecommerce and fulfillment? We're looking for a dynamic Fulfillment Account Management Specialist to join our team and be the bridge between our valued customers and our fulfillment operations! Why You'll Love Working With Us: Impactful Role: Your work directly influences customer satisfaction and operational efficiency. Growth Opportunities: We invest in our employees with ongoing training and development to help you advance your career. Innovative Environment: Work with cutting-edge technologies and systems in a dynamic industry. Collaborative Culture: Join a team that values collaboration, communication, and a customer-first mindset. Key Responsibilities: Customer Liaison: Serve as the vital link between our fulfillment customers and the production floor, ensuring seamless communication and service. Project Management: Oversee project pricing, quality, and scheduling to manage customer product flow effectively and exceed expectations. Problem Solver: Research, analyze, and resolve customer inquiries and issues related to Business Central, scanning orders, Locus Robotics, postal file imports, and manifest generation. Tech Savvy: Navigate and manage systems and technology relevant to fulfillment operations and customer accounts, including Shipstation, Ecommerce platforms, Google Spreadsheets, and Endicia. Order Processing: Handle customer orders promptly and accurately, providing solutions and updates through effective communication. Inventory Coordination: Work with the inventory department to conduct physical counts, verify computations, and ensure inventory accuracy. Data Management: Produce and send timely shipping and receipt documents, maintain accurate records, and adjust discrepancies as needed. Customer Service: Respond to inquiries with a focus on first-contact resolution, handling orders, pricing, inventory, shipping, and more with professionalism and efficiency. What We’re Looking For: Experience: Previous experience with Shipstation or other Ecommerce platforms. Technical Skills: Strong knowledge of mailing software programs, order fulfillment processes, and shipping functionalities. Proficient with Microsoft Office and Excel. Detail-Oriented: Accurate data entry skills and strong organizational abilities. Education: Associate's degree from a two-year college or university, or equivalent combination of education and experience. Join Our Team: If you're a motivated individual with a passion for customer service and fulfillment, we want you on our team! Apply now to be part of a company that values innovation, teamwork, and exceptional service. Job Type: Full-time Pay: $40,000.00 - $42,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Work Location: In person