Customer Service Agent

About UsDexwell is a software development company that specializes in creating custom solutions for businesses across various industries, including consumer electronics and property management. Our team of experienced professionals is dedicated to delivering high-quality, innovative products that meet the unique needs of our clients. We pride ourselves on fostering a collaborative and dynamic work environment that encourages growth and creativity.Job OverviewWe are seeking a motivated and organized Customer Service Agent to join our team. In this role you will handle inbound service calls and directly assist customers. We're looking for someone flexible, friendly, with great communication skills for our customer calls, courteous, and eager to grow with the company.Key ResponsibilitiesAnswer incoming customer service calls and provide assistance by addressing issues, troubleshooting inquiries, and offering solutions.• Document customer issues, follow up on open cases, and coordinate service solutions with internal departments.• Perform general administrative tasks, including filing, data entry, and scheduling.• Collaborate with the customer service and software teams to ensure seamless communication regarding service issues or escalations.QualificationsHigh school diploma or equivalent (college education is a plus).• Excellent verbal and written communication skills.• Strong organizational skills with attention to detail.• Proficient in Microsoft Office Suite (Word, Excel, Outlook) or similar tools.• Ability to multitask and prioritize in a fast-paced environment.• A friendly, professional demeanor with a customer-first attitude.• Prior experience in customer service or office administration is preferred but not required.• Problem-solving skills and the ability to remain calm under pressure when handling customer concerns.• A flexible, can-do attitude and willingness to take on a variety of tasks as needed.What We OfferCompetitive starting pay with potential for regular raises based on performance.• Opportunities for career growth and increased responsibilities.• A positive and supportive work environment.• Comprehensive benefits, including health insurance, paid time off for major holidays, vacation, and sick leave.How to ApplyPlease send your resume and a brief cover letter to cshtir@dexwell.com with the subject line "Office & Customer Service Coordinator Application – [Your Name]."NoteWe value potential as much as experience. If you are eager to learn and grow with us, we'd love to hear from you!Salary/Compensation: $19.00 - $20.00 per hourrecblid uovzhxut6ry0b9k0j3b3f6ixqs2eed