Business Development Representative

About the CompanyVari, originally known as VariDesk®, started the standing desk revolution. Now in its 13th year, Vari’s mission is to create workspaces that elevate people. With millions of fans and a complete line of over 400 office furniture products in the market today, Vari is continuing to simplify and disrupt the office furniture industry by pioneering a direct B2C and B2B business model, reimagining how workspaces are defined, designed, and delivered.About the RoleWe are seeking a customer-focused and highly responsive Business Development Representative to support our inbound sales engine. This role is primarily responsible for handling inbound calls, chats, emails, customer service cases, and Marketing Qualified Leads (MQLs) to provide fast, accurate, and helpful support to prospective customers.This is an early-career position focused on solutioning customer needs, processing transactional sales, and qualifying opportunities for the sales team when needed. The ideal candidate thrives in a high-volume environment, communicates clearly, and is motivated by solving customer problems and progressing deals efficiently. You are okay with being in office 5 days a week, with a conditional work-from-home day.ResponsibilitiesRespond promptly and professionally to inbound calls, chats, customer service cases, emails, and MQLsServe as the first point of contact for prospects exploring products or requesting assistanceManage the call queue and case queue, ensuring SLA and response-time expectations are metProvide accurate product information, pricing, and basic guidance on solutionsIdentify opportunities for simple transactional sales and process those over the phone when appropriateMaintain strong follow-up on open quotes to help customers move forward with confidenceAssess whether customer service needs require design, installation, or sales rep involvementSupport virtual tours by operating the camera, following the established tour path, and engaging in the conversation when helpfulDeliver a helpful, consultative experience on every interaction—via phone, email, chat, or case updatesUtilize Salesforce, Sales Engagement, Vonage, and related tools to track inbound activity and follow-upsMaintain clean, accurate CRM records for all inbound interactions and sales processesStay up to date on product knowledge, FAQs, pricing updates, and customer ordering processesPartner closely with sales, customer experience, and other internal teams to ensure seamless customer handoffsFoster strong internal relationships that support communication and customer outcomesPerformance & GrowthMeet and exceed monthly inbound activity and conversion goals.Demonstrate reliability in managing queues, handling volume, and maintaining SLA expectations.Support outbound or lead-based activities on an earned basis, as the representative develops mastery in inbound responsibilitiesQualifications1–2 years of sales experience is preferred, however, we also value relevant internships, part-time roles, or other experiences that demonstrate strong communication skills, coachability, and a willingness to learnStrong phone, chat, and written communication skills with the ability to simplify information for customersComfort working in a high-volume inbound environment with rapid response expectationsProven ability to multitask, manage priorities, and follow structured processesTech-savvy with the ability to quickly learn and navigate systems such as Salesforce, Sales Engagement tools, and telephony platforms (e.g., Vonage)High level of adaptability and willingness to learn new products, processes, and best practicesWhy Vari?Short-term and long-term incentive plan401k and profit-sharing planOn-site gym, spa-like locker roomEnhanced paternity, maternity, and adoption programsPersonal and volunteer time offTeam building events on and off-siteMentoring and career developmentEducation reimbursementWellness program and insurance premium discountsAt-home work set-up