Client Services Manager

Client Services ManagerWe're seeking a hands-on, service-driven Client Services Manager to play a key role in how our business connects with and supports clients. This position sits at the intersection of sales, operations, and customer experience - owning the inbound booking process, building lasting client relationships, and helping lead a small team. This role is full time, and in-person.As a long-standing, family-run organization, we take pride in doing things the right way - delivering consistent, high-quality service and building trust over time. This role is critical to maintaining that standard while continuing to grow.Client Services Manager Benefits:Competitive base salary with performance-based bonus tied to bookingsStable, long-standing company with 30+ years of operationHigh-impact role with direct visibility to leadershipTeam-oriented, service-driven environmentOpportunity for long-term growth and increased responsibilityClient Services Manager Responsibilities:Manage inbound sales and reservations, converting inquiries into confirmed bookingsGenerate quotes, pricing, and proposals with accuracy and attention to detailBuild and maintain strong client relationships to drive repeat businessLead and support a small team, ensuring accountability and service standardsCoordinate closely with operations on scheduling, logistics, and executionMaintain working knowledge of services, pricing, and availabilityTrack bookings and performance using Excel and internal systemsSupport business needs with flexibility for evenings and weekendsClient Services Manager Requirements:3+ years of experience in sales, reservations, or client-facing roles (required)Experience handling inbound inquiries and converting to bookingsExperience generating quotes, pricing, or proposalsPrior experience managing or supervising a small teamStrong communication and client relationship skillsStrong attention to detail and comfort with pricing/calculationsProficiency in ExcelAbility to work independently and as part of a teamPreferred:Experience in hospitality, event, catering, or service-based industriesExperience with QuickBooks OnlineSpanish or additional language skillsBachelor's degree