Team Member

Malibu Jacks Team MemberLocation: Springfield, ILPosition Type: Part-TimeDepartment: Park OperationsOverviewAt Malibu Jacks, our Team Members are the heart of the guest experience. Team Members work across multiple areas of the park to ensure guests have a fun, safe, and memorable visit. This role is dynamic and hands-on, involving operating attractions, assisting guests at the front desk, supporting parties and group events, maintaining park cleanliness, and helping create an energetic and welcoming environment.Team Members are cross-trained to support multiple areas of the facility and play an important role in keeping the park running smoothly.Key ResponsibilitiesGuest ExperienceProvide friendly, welcoming, and helpful service to all guests Answer questions and assist guests with attractions, games, and park activities Ensure guests have a safe and enjoyable experience Attraction OperationsSafely operate attractions according to company procedures Monitor guests while they participate in attractions Enforce safety rules and height requirements Assist guests entering and exiting attractions Front Desk / Guest ServicesCheck in guests and process attraction purchases Assist with wristbands, play cards, and guest questions Handle basic transactions and provide accurate information about park offerings Parties & Group EventsAssist with birthday parties and group events Help set up party rooms and prepare materials Deliver food, assist hosts, and support guests during celebrations Ensure party areas remain clean and organized Park Cleanliness & SafetyMaintain a clean, organized, and safe environment throughout the facility Wipe tables, clean attractions, empty trash, and restock supplies Identify and report any safety concerns or maintenance issues Team SupportWork collaboratively with teammates and supervisors Assist in different areas of the park as needed Help maintain a positive, energetic atmosphere for guests and team members QualificationsFriendly, positive attitude and strong customer service skills Ability to work in a fast-paced entertainment environment Strong communication and teamwork skills Ability to follow safety procedures and operational guidelines Reliable and dependable Must be at least 16 years old Physical RequirementsAbility to stand and walk for extended periods Ability to lift up to 25 lbs Ability to move throughout the facility and assist with attraction operations Schedule RequirementsAvailability to work evenings, weekends, and holidays Flexible schedule based on business needs Why Work at Malibu Jacks?Fun and energetic work environment Opportunity to learn multiple areas of park operations Be part of a team that creates memorable experiences for families and guests