Access Coordinator II (Texarkana, AR)

Access Coordinator II Join our team at UAMS Family Medical Clinic in Texarkana as an Access Coordinator II! In this vital role, you'll deliver exceptional patient support by greeting visitors, managing appointments, referrals, and tests, and handling patient check-ins and check-outs with professionalism. You'll also verify insurance coverage, process payments, and respond to third-party payer needs, ensuring smooth clinic operations. Under supervision, you'll build on the foundational skills of an Access Coordinator I, taking on increased responsibilities to make a real impact on patient care and clinic efficiency. If you're organized, compassionate, and eager to grow in a dynamic healthcare environment, we want to hear from you!UAMS offers amazing benefits and perks (available for benefits eligible positions only):Health: Medical, Dental and Vision plans available for qualifying staff and familyHoliday, Vacation and Sick LeaveEducation discount for staff and dependents (undergraduate only)Retirement: Up to 10% matched contribution from UAMSBasic Life Insurance up to $50,000Career Training and Educational OpportunitiesMerchant DiscountsConcierge prescription delivery on the main campus when using UAMS pharmacyThe University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.All application information is subject to public disclosure under the Arkansas Freedom of Information Act.For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.Summary of Job Duties: Join our team at UAMS Family Medical Clinic in Texarkana as an Access Coordinator II! In this vital role, you'll deliver exceptional patient support by greeting visitors, managing appointments, referrals, and tests, and handling patient check-ins and check-outs with professionalism. You'll also verify insurance coverage, process payments, and respond to third-party payer needs, ensuring smooth clinic operations. Under supervision, you'll build on the foundational skills of an Access Coordinator I, taking on increased responsibilities to make a real impact on patient care and clinic efficiency. If you're organized, compassionate, and eager to grow in a dynamic healthcare environment, we want to hear from you!Qualifications Minimum Qualifications:High school diploma/GEDTwo (2) years of customer service or healthcare experienceKnowledge, Skills & Abilities:Basic proficiency with computers (preferably MS Office)Excellent telephone etiquette skillsGeneral knowledge of office machines, including printers and scanners.Knowledge of basic medical terminology.Knowledge of healthcare insurance eligibility.Preferred Qualifications:Experience with EPIC Systems.Experience in registration, billing, or scheduling in a healthcare environment.Bilingual (Spanish preferred)Two (2) years of experience in registration or scheduling in a healthcare environment.Additional Information:Key Responsibilities:Identify and collect copays, coinsurance, and past-due patient balances.Post payments, print receipts, and balance cash drawer.Prepares necessary documentation for daily deposits.Works registration and front desk, and assists billing to identify potential insurance billing and payment issues.Provide courteous and prompt attention to patients while in registration and front desk area.Monitors changes in billing procedures within assigned areas and communicates changes to employees in the work unit.Review patient accounts for demographical, insurance, and/or payment errors.Tracking appointment cancellations, no-shows, etc.Ensure faxing, scanning, and importing are completed in a timely manner.Reviews and matches patient billing information with billing verifications, diagnoses, and other supporting documentation.Schedule patient appointments, verify insurance eligibility, and counsel patients regarding office policies.Review Patient Portal requests for demographic or other changes. Review the requested change and approve changes as appropriate and according to policy.Review Patient Portal request for appointment request, schedule as appropriate, and follow up with the patient per their requested communication type.Sort and distribute incoming mail.Must be able to function in a positive manner in a high-volume environment with a professional attitude to ensure the highest level of customer service.A high commitment to maintaining consistent attendance is requiredFill in as a Call Center Representative and cross-train in various other areas as needed.Generates reports for accounting.May perform other duties as assigned.Salary Information: Commensurate with education and experienceRequired Documents to Apply: Cover Letter/Letter of Application, ResumeOptional Documents: Letters of Recommendation, License or Certificate (see special instructions for submission instructions), Proof of Veteran StatusSpecial Instructions to Applicants: Please contact askrecruitment@uams.edu for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS. Please do not send to listed recruitment contact.Pre-employment Screening Requirements: Criminal Background CheckThis position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.Constant Physical Activity: Manipulate items with fingers, including keyboarding, Sitting, TalkingFrequent Physical Activity: Hearing, Standing, WalkingOccasional Physical Activity: Crouching, Lifting, Pulling, PushingBenefits Eligible: Yes