Commercial Account Manager (In Office, Riverview, FL)

Job Description Position Summary We are hiring a full time, in office Commercial Account Manager for our Riverview, FL office. The ideal candidate will manage a portfolio of commercial accounts, maintain carrier and client relationships, drive retention and growth, and handle endorsements, renewals and certificate requests. This is a hands on role requiring strong commercial-lines knowledge, attention to detail, and a customer first attitude.BenefitsAnnual Base Salary Based on ExperiencePaid Time Off (PTO)Health InsuranceMon-Fri ScheduleRetirement PlanResponsibilitiesManage a book of commercial insurance accounts (BOP, GL, WC, Commercial Auto, professional liability, surety/bonding, etc.)Serve as primary client contact for policy servicing, endorsements, certificates of insurance, audits, and claims advocacyPrepare and present renewal submissions, obtain competitive quotes from carriers, and recommend coverage solutionsMaintain carrier relationships and negotiate terms to secure best pricing/coverageProcess policy changes, cancellations and reinstatements accurately and timelySupport sales efforts by identifying cross-sell/up-sell opportunities and assisting producers with proposalsMaintain accurate account records in the agency management system and ensure compliance with company and carrier proceduresMeet retention, service and production KPIsRequirementsQualifications3+ years experience in commercial lines insurance or commercial account management (preferred)Active Florida insurance license(s) required (2 20 General Lines agent/broker license preferred)Strong working knowledge of commercial products (BOP, GL, WC, Commercial Auto, etc.)Experience with certificates of insurance, endorsements, renewals, and auditsFamiliarity with agency management systems (e.g., Applied Epic, EZLynx) and MS OfficeExcellent communication, client service and relationship management skillsStrong organizational skills, accuracy, and ability to manage multiple prioritiesTeam player with a proactive, solution oriented mindset