Customer Service Representative

The Customer Service Representative (CSR) is responsible for responding to customer inquiries and requests, processing orders, and coordinating the handling of customer concerns in a timely manner. The CSR is also responsible for sales order data entry and work to improve departmental efficiencies and create cost savings on an on-going basis. Education: High School Diploma required. Associate degree in business or related field is preferred. Experience: Three to five (3-5) years experience providing customer service in a contact center environment Manufacturing environment experience preferred Experience with pumps and related products is a plus International customer service experience is a plus Experience with Oracle and CRM tools is a plus Experience supporting distributors is a plus Knowledge, Skills and Abilities: Working knowledge of domestic and international shipping processes Understanding of contact center technology Ability to prioritize and organize a demanding workload in...Customer Service Representative, Customer Service, Representative, Retail, Skills, Benefits